Intake Case Manager — Housing Justice & Eviction Support

UNAVAILABLE; Seattle (WA); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

HSA & FSA

Paid Time Off

Paid Holidays

403(b) Plan

Employee Assistance Program

Job summary

Catholic Community Services is seeking an Intake Case Manager in Seattle, WA, to serve as the first point of contact for tenants seeking legal help. You will interview clients, identify legal issues, maintain case records, coordinate referrals, and collaborate with attorneys, paralegals, and community partners.

The role requires strong customer service, attention to detail, and ability to work with diverse populations. Travel to meet clients and navigate resources is expected.

Qualifications

• One year of experience in legal services, human services, housing services, customer service, or case management.
• Strong written and verbal communication skills.
• Excellent organizational and data entry skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain confidentiality and professional boundaries.
• Demonstrated commitment to serving low income and marginalized communities.

Responsibilities

• Answer incoming calls, voicemails, emails, and referral requests.
• Conduct intake interviews with prospective clients, often with a telephonic interpreter for clients who speak languages other than English.
• Gather information regarding housing issues, eviction notices, court documents, landlord disputes, and subsidy related concerns.
• Issue spot for significant legal issues under the surface and ask follow-up questions.
• Screen clients for program eligibility and urgent legal needs.
• Identify cases requiring immediate attorney review.
• Work with interpreters and alternative communication methods when necessary.
• Create and maintain accurate client records in Legal Server.
• Review incoming Airtable and SharePoint referrals.
• Ensure all required supporting documentation is collected and uploaded.
• Maintain confidential and accurate case notes.

Skills

Customer service

Communication

Organization

Data entry

Multilingual/ interpreters

Education

Experience in legal/housing services

Tools

Legal Server

Airtable

SharePoint

Microsoft Teams

Microsoft Office

Job description

Catholic Community Services is seeking an Intake Case Manager in Seattle, WA, to serve as the first point of contact for tenants seeking legal help. You will interview clients, identify legal issues, maintain case records, coordinate referrals, and collaborate with attorneys, paralegals, and community partners.

The role requires strong customer service, attention to detail, and ability to work with diverse populations. Travel to meet clients and navigate resources is expected.