Housing Justice Intake Specialist

Catholic Community Services; Seattle (WA); On-site; USD 57,000 - 63,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

HSA/FSA

PTO & Holidays

403(b) Plan

EAP

Job summary

Catholic Community Services seeks an Intake Case Manager to be the first point of contact for tenants seeking legal help and to connect low-income tenants to timely services. The role supports housing navigation, referrals, and collaboration with CCS programs and legal teams.

The successful candidate will conduct interviews, spot legal issues, document case notes, and coordinate with interpreters. Travel to meet clients may be required, with trauma-informed service delivery.

Qualifications

• One year of experience in legal services, human services, housing services, customer service, or case management.
• Strong written and verbal communication skills.
• Excellent organizational and data entry skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain confidentiality and professional boundaries.
• Demonstrated commitment to serving low income and marginalized communities.

Responsibilities

• Answer incoming calls, voicemails, emails, and referral requests.
• Conduct intake interviews with prospective clients, often with a telephonic interpreter for clients who speak languages other than English.
• Gather information regarding housing issues, eviction notices, court documents, landlord disputes, and subsidy related concerns.
• Issue spot for significant legal issues under the surface and ask follow-up questions.
• Screen clients for program eligibility and urgent legal needs.
• Identify cases requiring immediate attorney review.
• Work with interpreters and alternative communication methods when necessary.
• Create and maintain accurate client records in Legal Server.
• Review incoming Airtable and SharePoint referrals.
• Ensure all required supporting documentation is collected and uploaded.
• Maintain confidential and accurate case notes.

Skills

Customer service

Communication skills

Organizational skills

Data entry

Confidentiality

Multilingual support

Tools

Legal Server

Airtable

SharePoint

Microsoft Teams

Microsoft Office

Job description

Catholic Community Services seeks an Intake Case Manager to be the first point of contact for tenants seeking legal help and to connect low-income tenants to timely services. The role supports housing navigation, referrals, and collaboration with CCS programs and legal teams.

The successful candidate will conduct interviews, spot legal issues, document case notes, and coordinate with interpreters. Travel to meet clients may be required, with trauma-informed service delivery.