Intake & Case Manager

Familybridgesusa; Illinois; Hybrid; USD 21,150 - 25,850; Part time

Benefits offered by this job

Part-time PTO

Voluntary 401K participation

Job summary

A community support organization in Oakbrook Terrace, Illinois, is seeking an Intake & Case Manager. This role involves managing participant intake, ensuring eligibility, and providing essential case management services for couples. Ideal candidates should have relevant academic backgrounds and experience in client services. The position starts as part-time with hybrid work flexibility. Compensation is approximately $23,500 annually based on federal funding.

Qualifications

• At least 2 years of experience in case management, intake coordination, or client services.
• Culturally sensitive and experienced in working with diverse populations, including couples and families.
• Have legal permanent residency or U.S. Citizenship.

Responsibilities

• Conduct intake interviews with participating couples to assess eligibility.
• Maintain organized and confidential case files with accurate data entry.
• Serve as the main point of contact for participants regarding support services.

Skills

Communication skills

Interpersonal skills

Bilingual (English/Spanish)

Organizational skills

Data management

Education

Associate’s or Bachelor’s degree in Social Work, Human Services, Psychology, or related field

Tools

CRM systems

Job description

Reports To: Project Director
Employment Type: Part-time (0.5 FTE) to start; may expand to full-time (1.0 FTE) based on funding and program needs.
Location: Oakbrook Terrace, Illinois (Hybrid: Remote and Onsite)

Position Summary:

The Intake & Case Manager supports the HEART HHS-ACF-OFA-ZB-0109 grant by managing the intake process, verifying participant eligibility, and providing case management services for couples enrolled in the program. This role plays a key part in ensuring participants are successfully onboarded, retained, and supported throughout their journey, while maintaining accurate data and compliance with grant requirements. Compensation is $47,000; 20 hrs./week (0.5 PTE) = ~$23,500 annually per federal funding.

Key Responsibilities:

Conduct intake interviews with participating couples to assess eligibility and gather required documentation.

Maintain organized and confidential case files, ensuring accurate data entry into program databases.

Serve as the main point of contact for participants regarding support services, appointment reminders, and referrals.

Collaborate closely with facilitators, outreach teams, and the project director to promote participant engagement and retention.

Track participant attendance, follow up on absences, and assist with overcoming barriers to program completion.

Coordinate wraparound services or referrals to community resources as needed.

Prepare and submit reports as required by program leadership and funders.

Ensure all interactions and records are compliant with program policies and grant requirements.

As part of our shared mission, all team members contribute to the organization’s development efforts by engaging in activities such as donor and community outreach, fundraising initiatives, and relationship-building that sustain the mission of Family Bridges.

Qualifications:

Associate’s or Bachelor’s degree in Social Work, Human Services, Psychology, or related field preferred.

At least 2 years of experience in case management, intake coordination, or client services.

Strong communication and interpersonal skills; bilingual (English/Spanish) preferred.

Detail-oriented with strong organizational and data management abilities.

Culturally sensitive and experienced in working with diverse populations, including couples and families.

Familiarity with CRM systems or data entry software is a plus.

Have legal permanent residency or U.S. Citizenship (ie, proof of authorization to work in the U.S.)

Organizational Culture:

Contribute to a healthy and supportive workplace culture aligned with Family Bridges’ mission.

Model professionalism, responsiveness, and encouragement in daily interactions.

Acknowledge the Family Bridges Statement of Faith.

Compensation:

Salary is in line with federal grant budget guidelines. Benefits for part time, PTO and voluntary 401K participation, included following a probationary period. Position contingent on funding.