Intake & Care Access Coordinator

Daybreak Independent Services, Inc.; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Anthem Premium Medical HealthInsurance

Life Insurance Benefits

403(B) Retirement Plan with 2% match

Short-term disability

Term Life Insurance

Tuition Assistance Program

Paid sick and vacation time

Job summary

Daybreak Independent Services, Inc. in Bronx, NY seeks an Intake Specialist to guide individuals through enrollment, navigate OPWDD, and coordinate the intake process with care and professionalism.

This role reports to the Intake Director and requires strong attention to detail, excellent communication, and a collaborative approach to provide person-first services. Full-time position with comprehensive benefits is available.

Qualifications

• Associate or Bachelor’s in social work preferred; or one year in human services.
• Driver license preferred.
• Strong attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Knowledge of OPWDD and Medicaid Waiver services.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access).

Responsibilities

• Adopts and promotes agency values; accepts referrals and supports families.
• Identify client needs during initial contact and gather information.
• Enter data into the system and review possible plan of action for eligibility.
• Schedule tours, trials, observe trials, and lead trials as needed; verify questionnaires.
• Participate in events like Open Houses and intake fairs; coordinate with parents.
• Address intake concerns of parents regarding services offered by the Agency.
• Monitor waitlist communications; contact families monthly.
• Advocate for clients to access benefits and rights.
• Maintain confidential intake records.
• Prepare and submit activity reports when requested.
• Provide support to families and communicate with staff.
• Assist Conflict Resolution Team; follow up every two months.
• Perform other duties as requested.

Skills

Attention to detail

Team player

Communication skills

OPWDD knowledge

Medicaid knowledge

Microsoft Office

Education

Associate degree

Bachelor’s degree

Social work preferred

Human services experience

Tools

Microsoft Office Suite

Job description

Daybreak Independent Services, Inc. in Bronx, NY seeks an Intake Specialist to guide individuals through enrollment, navigate OPWDD, and coordinate the intake process with care and professionalism.

This role reports to the Intake Director and requires strong attention to detail, excellent communication, and a collaborative approach to provide person-first services. Full-time position with comprehensive benefits is available.