Intake Specialist

Daybreak Independent Services, Inc.; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Anthem Premium Medical HealthInsurance

Life Insurance Benefits

403(B) Retirement Plan with 2% match

Short-term disability

Term Life Insurance

Tuition Assistance Program

Paid sick and vacation time

Job summary

Daybreak Independent Services, Inc. in Bronx, NY seeks an Intake Specialist to guide individuals through enrollment, navigate OPWDD, and coordinate the intake process with care and professionalism.

This role reports to the Intake Director and requires strong attention to detail, excellent communication, and a collaborative approach to provide person-first services. Full-time position with comprehensive benefits is available.

Qualifications

• Associate or Bachelor’s in social work preferred; or one year in human services.
• Driver license preferred.
• Strong attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Knowledge of OPWDD and Medicaid Waiver services.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access).

Responsibilities

• Adopts and promotes agency values; accepts referrals and supports families.
• Identify client needs during initial contact and gather information.
• Enter data into the system and review possible plan of action for eligibility.
• Schedule tours, trials, observe trials, and lead trials as needed; verify questionnaires.
• Participate in events like Open Houses and intake fairs; coordinate with parents.
• Address intake concerns of parents regarding services offered by the Agency.
• Monitor waitlist communications; contact families monthly.
• Advocate for clients to access benefits and rights.
• Maintain confidential intake records.
• Prepare and submit activity reports when requested.
• Provide support to families and communicate with staff.
• Assist Conflict Resolution Team; follow up every two months.
• Perform other duties as requested.

Skills

Attention to detail

Team player

Communication skills

OPWDD knowledge

Medicaid knowledge

Microsoft Office

Education

Associate degree

Bachelor’s degree

Social work preferred

Human services experience

Tools

Microsoft Office Suite

Job description

About Daybreak Independent Services, Inc.

In 2010, Daybreak Independent Services opened its doors for individuals with developmental disabilities to learn and apply their skills in a traditional work setting. Since then, Daybreak has expanded its mission to multiple locations adding both people and additional services. DBIS serves hundreds of New Yorkers living with developmental disabilities.

Partnerships with local businesses like Stew Leonard, TJ Maxx, and Marshalls have allowed the vision to grow exponentially. In addition, taking on residential programs has allowed us to serve those that need round-the-clock supervision.

It’s only the beginning. As we change lives every day, we change in the process. So the work continues, and we look forward to what lies ahead.

Reports to

Director of Intake and Social Services

Location

Bronx, NY

Job Classification

Full-time

Shift

Monday-Friday & some weekends, 35-40 hours per week

FLSA

Non-exempt

Salary Range

$22 -$24 per hour

The Intake Specialist is responsible for helping individuals through our agency’s enrollment process. Intake Specialists reach out to each referral and help them navigate through the OPWDD. Front Door process. In this important position, Intake Specialist accept the great responsibility of being the point person for the individual that is seeking services and their advocate throughout the entire process and work to get them throughout the process as seamlessly and efficiently as possible with a focus on ensuring all individuals are treated with respect and dignity by following person first processes. This position reports to the Intake Director.

What you'll do

• Adopts implements and promotes agency values and philosophy. Accepts referrals, supports the family during the referral process, obtains family history (including intake and medical documents), and assures that Medicaid and documentation of a current diagnosis are in or pending.
• Identifies client needs during initial contact with client and family. Also, you need to obtain additional information through telephone and other contacts as appropriate.
• Prepares and enters information into the data system. Review possible plan of action in the event of ineligibility for case management services.
• Schedule tours, new trials, observe trials, and lead the trials when necessary. Obtain and review that trial questionnaires have been properly completed from the program and clinical team.
• Participate in Agency events such as DBIS Open Houses, Intake Fairs, CCO presentations as scheduled and requested by the supervisor. This includes but not limited to calling parents to confirm RSVP, delegating responsibilities to the Programs/Depts, providing documentation for parents, ordering marketing items for parents, speaking to parents at the events , and anything else that may be required to be done for a successful event.
• Address intake concerns of parents regarding all services provided by the Agency.
• Monitors all information and referral activities of families awaiting the assignment of a care manager as necessary. Has to contact all families on the wait list monthly.
• Advocates for clients to protect their rights and entitlements as recipients of mental health services and as persons eligible for benefits such as special education, Medicaid, etc. Provides direct Assistance to clients and families in accessing and securing resources.
• Maintains a record of all intake information, including but not limited to (Intake referrals, phone calls, sign-in sheets for parent visits, school visits, etc.).
• Maintain client and family confidentiality rights in compliance with State and Federal Laws.
• Prepares and submits reports summarizing activities upon request
• Providing support and information to families of the individuals we serve.
• Provides Assistance to parents in communicating with program staff, Medicaid Coordinators, DDRO, other clinics, etc.
• Assist as part of the DBIS Conflict Resolution Team.
• Follow up with families every two months to discuss the individual’s progress.
• Perform other duties when requested.
• Prepares and submits reports summarizing activities upon request

Education & Experience

• Associate Degree or Bachelor’s Degree in social work preferred or one year in human services, special education or related field.
• Driver License Preferred
• Excellent attention to detail
• Ability to get along well with co-workers and many administrative and management levels.
• Capable of working under pressure and deadlines
• Responsive for supervision
• Knowledge of OPWDD and Medicaid Waiver services.
• Flexibility and a strong work ethic; willing to take on additional tasks and work beyond regular work hours when required
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access

What there is for Me: As Full-Time

• Anthem Premium Medical Health Insurance
• Life Insurance Benefits
• 403(B) Retirement Plan, 2% bonus match based on Agency Fiscal year ending turnover,
• Short-term disability
• Term Life Insurance
• Tuition Assistance Program
• Paid sick and vacation time to eligible full-time employees after completing a 3-months
• introductory period

The pay range for this role is:

22 - 24 USD per hour (Woodlawn - Without Walls)