Intake & Benefits Specialist

State-of-Missour; Raytown (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

The State of Missouri’s Family Support Division is seeking a Benefit Program Associate for the Jackson County/Raytown Resource Center at 8800 63rd St - 1st Floor, Raytown, MO. The role involves assisting customers, entering verifications and changes, and managing filings and documents.

Responsibilities include guiding customers through processes, registering applications, handling data in automated systems, and maintaining filing systems.

Qualifications

• High School diploma or equivalent and 1-3 years of relevant experience.
• Substitutions may be allowed.
• Some travel may be required for training and coverage purposes.
• Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Responsibilities

• Work directly with customers to answer questions about their situation.
• Work directly with customers to enter verifications/changes on their cases.
• Monitor local drop boxes and scan/index documentation appropriately.
• Register applications dropped off at their location; Register applications through the FSD Docs and other Queues.
• Direct local customers to the correct next step in their process.
• Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment.
• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures.
• Review documents for accuracy, completeness and compliance.
• Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files.
• Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving.
• Perform, review, and verify complex computations involving the application of rules and regulations.
• Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties.
• Other duties as assigned.

Skills

Customer service

Data entry

Keyboarding

Use of spreadsheets

Use of databases

Word processing

Education

High School diploma or equivalent

Tools

Word processing software

Spreadsheets

Databases

Automated systems

Job description

The State of Missouri’s Family Support Division is seeking a Benefit Program Associate for the Jackson County/Raytown Resource Center at 8800 63rd St - 1st Floor, Raytown, MO. The role involves assisting customers, entering verifications and changes, and managing filings and documents.

Responsibilities include guiding customers through processes, registering applications, handling data in automated systems, and maintaining filing systems.