Benefit Program Specialist – Client Support & Compliance

State of Missouri; Raytown (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

The Family Support Division in Missouri seeks a Benefit Program Associate at the Raytown Resource Center to assist customers, process verifications, and register applications. This role requires attention to detail and the ability to navigate multiple systems to support client needs.

You will work with customers, enter data, review documents, maintain records, and support case processing using various software tools. Some travel may be required.

Qualifications

• High School diploma or equivalent and 1-3 years of relevant experience.
• Some travel may be required for training and coverage purposes.
• Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Responsibilities

• Work directly with customers to answer questions about their situation; enter verifications/changes on cases.
• Monitor local drop boxes and scan/index documentation appropriately; register applications.
• Type, transcribe, and edit documents using word processing software; maintain filing systems and records.
• Review documents for accuracy, completeness and compliance; maintain case files and correspondence.
• Enter, update, and retrieve information in automated systems; develop spreadsheets and databases using various software packages.

Skills

Customer service

Data entry

Documentation

Filing

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Databases

Job description

The Family Support Division in Missouri seeks a Benefit Program Associate at the Raytown Resource Center to assist customers, process verifications, and register applications. This role requires attention to detail and the ability to navigate multiple systems to support client needs.

You will work with customers, enter data, review documents, maintain records, and support case processing using various software tools. Some travel may be required.