Benefit Program Associate

State-of-Missour; Raytown (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

The State of Missouri’s Family Support Division is seeking a Benefit Program Associate for the Jackson County/Raytown Resource Center at 8800 63rd St - 1st Floor, Raytown, MO. The role involves assisting customers, entering verifications and changes, and managing filings and documents.

Responsibilities include guiding customers through processes, registering applications, handling data in automated systems, and maintaining filing systems.

Qualifications

• High School diploma or equivalent and 1-3 years of relevant experience.
• Substitutions may be allowed.
• Some travel may be required for training and coverage purposes.
• Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Responsibilities

• Work directly with customers to answer questions about their situation.
• Work directly with customers to enter verifications/changes on their cases.
• Monitor local drop boxes and scan/index documentation appropriately.
• Register applications dropped off at their location; Register applications through the FSD Docs and other Queues.
• Direct local customers to the correct next step in their process.
• Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment.
• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures.
• Review documents for accuracy, completeness and compliance.
• Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files.
• Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving.
• Perform, review, and verify complex computations involving the application of rules and regulations.
• Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties.
• Other duties as assigned.

Skills

Customer service

Data entry

Keyboarding

Use of spreadsheets

Use of databases

Word processing

Education

High School diploma or equivalent

Tools

Word processing software

Spreadsheets

Databases

Automated systems

Job description

The Family Support Division is seeking applications for the position of Benefit Program Associate in the Jackson County/Raytown Resource Center located at 8800 63rd St - 1st Floor, Raytown, MO.

• Work directly with customers to answer questions about their situation;
• Work directly with customers to enter verifications/changes on their cases;
• Monitor local drop boxes and scan/index documentation appropriately;
• Work to register applications
  • Register applications dropped off at their location;
  • Register applications through the FSD Docs and other Queues;
• Direct local customers to the correct next step in their process;
• Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment.
• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures.
• Review documents for accuracy, completeness and compliance.
• Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files.
• Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving.
• Perform, review, and verify complex computations involving the application of rules and regulations.
• Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties.
• Other duties as assigned.

High School diploma or equivalent and 1-3 years of relevant experience. (Substitutions may be allowed.) Some travel may be required for training and coverage purposes.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.