Benefits Program Specialist: Help Families Access Support

State of Missouri; Clinton (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

The State of Missouri's Family Support Division seeks a Benefit Program Associate for the Henry County/Clinton Resource Center in Clinton, MO. This is a clerical role focusing on customer inquiries, data entry, and case documentation.

Responsibilities include assisting customers, recording verifications, managing filings, and ensuring accuracy of records while following agency policies. The position emphasizes dependable, detail-oriented work in a government office setting.

Qualifications

• High School diploma or equivalent with 1-3 years relevant experience.
• Substitutions may be allowed.
• Lack of post-secondary education will not be used as the sole basis denying consideration.

Responsibilities

• Work directly with customers to answer questions about their situation.
• Work directly with customers to enter verifications/changes on their cases.
• Monitor local drop boxes and scan/index documentation appropriately.
• Register applications dropped off at their location.
• Register applications through the FSD Docs and other Queues.
• Direct local customers to the correct next step in their process.
• Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment.
• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures.
• Review documents for accuracy, completeness and compliance.
• Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files.
• Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving.
• Perform, review, and verify complex computations involving the application of rules and regulations.
• Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties.
• Other duties as assigned.

Education

High School diploma or equivalent

Job description

The State of Missouri's Family Support Division seeks a Benefit Program Associate for the Henry County/Clinton Resource Center in Clinton, MO. This is a clerical role focusing on customer inquiries, data entry, and case documentation.

Responsibilities include assisting customers, recording verifications, managing filings, and ensuring accuracy of records while following agency policies. The position emphasizes dependable, detail-oriented work in a government office setting.