Intake & Authorization Specialist

Intermountain Healthcare Inc.; Las Vegas (NV); Hybrid; USD 27,000 - 36,000; Full time

Job summary

Intermountain Health is seeking an Intake Coordinator to support Utilization Management and pre-authorization inquiries. The role involves processing referrals, entering data, and verifying insurance to ensure patients receive appropriate care.

The position includes a Saturday–Sunday schedule with a hybrid work arrangement (4 days per month in the office) and opportunities to mentor new staff and assist in onboarding. Prior experience with CPT/ICD-10 is preferred.

Qualifications

• Demonstrated customer service experience in healthcare setting.
• Knowledge of medical terminology or medical background.

Responsibilities

• Triages calls and provides courteous, timely service to customers.
• Gathers intake information from referral sources and enters data into the system.
• Interfaces with third‑party payers to determine insurance benefits or self‑pay status.
• Mentors new team members and supports onboarding and training.
• Escalates urgent cases to Level II or leadership for prompt resolution.

Skills

Customer Service

Computer Literacy

Computer Systems/technology capable

Telephone Communications

Attention to Detail

Data entry/typing

Problem Solving

Education

Healthcare terminology knowledge

Healthcare customer service experience

Job description

Intermountain Health is seeking an Intake Coordinator to support Utilization Management and pre-authorization inquiries. The role involves processing referrals, entering data, and verifying insurance to ensure patients receive appropriate care.

The position includes a Saturday–Sunday schedule with a hybrid work arrangement (4 days per month in the office) and opportunities to mentor new staff and assist in onboarding. Prior experience with CPT/ICD-10 is preferred.