Weekend Intake Coordinator: Care Access & Training

43000 Intermountain Medical Holdings Nevada Inc; United States; Hybrid; USD 27,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Healthcare Inc. is seeking an Intake Coordinator in Utilization Management who delivers superior customer service, handles pre-authorizations, and verifies insurance to ensure appropriate care.

The role includes training responsibilities and collaboration with referral sources and internal teams. The position follows a Saturday-Sunday schedule with mixed hours and a hybrid office requirement, located in Nevada.

Qualifications

• Demonstrated customer service experience in healthcare setting.
• Knowledge of medical terminology or medical background.

Responsibilities

• Provides telephone customer service by answering and returning calls promptly and courteously.
• Triages calls as appropriate and responds to requests accurately and in a timely manner.
• Complies with all information, privacy and confidentiality policies and regulations.
• Communicates with referral sources to gather and input intake information into the computer system, completing the intake process.
• Interfaces with third-party payers to determine insurance benefits or self-pay status at the time of intake.
• Establishes and maintains effective working relationships with both internal and external stakeholders.
• Assists in training new employees in account preparation and review functions.
• Expedites urgent cases by collaborating with discharge team members to gather required information.
• Obtains and verifies insurance eligibility and benefits using various resources.
• Translates narrative diagnoses into ICD-10 and CPT codes.
• Adheres to regulated turnaround times for all service requests.
• Organizes daily activities to meet established standards.
• Escalates issues to Level II or leadership for prompt resolutions.

Job description

Intermountain Healthcare Inc. is seeking an Intake Coordinator in Utilization Management who delivers superior customer service, handles pre-authorizations, and verifies insurance to ensure appropriate care.

The role includes training responsibilities and collaboration with referral sources and internal teams. The position follows a Saturday-Sunday schedule with mixed hours and a hybrid office requirement, located in Nevada.