Intake Assistant - Casualty Recovery Program (Hybrid)

UMass Med School; Westborough (MA); Hybrid; USD 39,000 - 48,000; Full time

Job summary

UMass Med School is seeking an Intake Assistant for the Casualty Recovery Program in a hybrid role based in Westborough, MA. Under the Unit Manager, you will serve HCFS, ensuring data integrity and accurate case handling in coordination with state agencies and stakeholders.

This full-time position requires administrative expertise, case entry accuracy, and strong customer service in a healthcare setting. The role emphasizes documentation, processing, and reporting to support recovery initiatives.

Qualifications

• Associate's degree or equivalent experience required.
• 3 years related experience or equivalent experience.
• Proficient with Microsoft Office Applications and data management tools.

Responsibilities

• Provide administrative support for the Unit or Program.
• Enter new case information in database and maintain case files with all documents.
• Generate all necessary information requests for cases and referrals to state agencies.
• Triages all telephone calls and routes to Specialists or other Units.
• Prepare statistical and operational reports in collaboration with the Manager.
• Maintain case tracking system and document management workflows.

Skills

Microsoft Office

Education

Associate's degree or equivalent experience

Tools

Web-based fax

Document indexing

Document uploading

Job description

Intake Assistant - Casualty Recovery Program (Hybrid)

Job Information

Job Location: US-MA-Westborough

Shift: Non Exempt

Exempt/Non-Exempt Status: Union Position-W28-SHARE

Union Code: Union Position - SHARE (W28)

Position Type: Full-Time

Salary: USD $38,604.80 - $47,528.00

Overview

GENERAL SUMMARY OF POSITION:

Under the general supervision of the Unit Manager, the Intake Assistant will serve as a resource to Health Care Finance SOlutions (HCFS). This individual will ensure the integrity of collection outcomes by assessing the Intake operational needs of the Unit, in accordance with applicable statutes and regulations.

Responsibilities

MAJOR RESPONSIBILITIES:

• Provide administrative support for the Unit or Program.
• Enter new case information in database by creating and maintaining case files with all relevant documents.
• Generate all necessary requests for information on cases.
• Request and produce all necessary information and reporting relevant to case. Prepare and copy case files for referral to applicable state agencies and other stakeholders (ie EOHHS, Medicaid, etc. ).
• Triage all telephone calls using judgment in responding and/or referring calls to Specialists or other Units.
• Review, sort and distribute all correspondence in a timely manner.
• Assist the Manager in the preparation of statistical and operational reports.
• Responsible for completion of all cases in designated case tracking management work queues and distribution of correspondence to the appropriate parties.
• Validate incoming data ensuring the information received from outside sources meets the required unit standards before being entered into the Case Tracking System.
• Respond to requests for information from all involved parties. .
• Oversight of document management systems to include scanning of all documents through a variety of scanning tools (i.e., Right Fax, Adobe, etc.) and uploading to designated cases in the Case Tracking System.
• Assist the Unit Manager with the implementation of Unit projects and initiatives.
• Perform other job-related duties as required.

Qualifications

REQUIRED QUALIFICATIONS:

• Associate's degree or equivalent experience
• 3 years related experience
• Experienced legal or administrative assistant
• Proficient in Microsoft Office Applications
• Web-based fax, document indexing and document uploading applications
• Strong customer service skills and attention to detail.

Additional Information

PREFERRED QUALIFICATIONS:

• Medical and Legal Terminology
• Familiar with Medicaid operations, policies and procedures pertaining to Casualty Recovery, Estate Recovery, Lien Verification, Third Party Liability , Probate Courts and Registry of Deeds