Hybrid Intake Specialist, Casualty Recovery

UMass Med School; Westborough (MA); Hybrid; USD 39,000 - 48,000; Full time

Job summary

UMass Med School is seeking an Intake Assistant for the Casualty Recovery Program in a hybrid role based in Westborough, MA. Under the Unit Manager, you will serve HCFS, ensuring data integrity and accurate case handling in coordination with state agencies and stakeholders.

This full-time position requires administrative expertise, case entry accuracy, and strong customer service in a healthcare setting. The role emphasizes documentation, processing, and reporting to support recovery initiatives.

Qualifications

• Associate's degree or equivalent experience required.
• 3 years related experience or equivalent experience.
• Proficient with Microsoft Office Applications and data management tools.

Responsibilities

• Provide administrative support for the Unit or Program.
• Enter new case information in database and maintain case files with all documents.
• Generate all necessary information requests for cases and referrals to state agencies.
• Triages all telephone calls and routes to Specialists or other Units.
• Prepare statistical and operational reports in collaboration with the Manager.
• Maintain case tracking system and document management workflows.

Skills

Microsoft Office

Education

Associate's degree or equivalent experience

Tools

Web-based fax

Document indexing

Document uploading

Job description

UMass Med School is seeking an Intake Assistant for the Casualty Recovery Program in a hybrid role based in Westborough, MA. Under the Unit Manager, you will serve HCFS, ensuring data integrity and accurate case handling in coordination with state agencies and stakeholders.

This full-time position requires administrative expertise, case entry accuracy, and strong customer service in a healthcare setting. The role emphasizes documentation, processing, and reporting to support recovery initiatives.