Customer Intake Representative I

Home Care Delivered, Inc.; Norwood (MA); Sur place; USD 28 000 - 40 000; Temps partiel

Avantages offerts par ce poste

Seasonal

Part-Time

Résumé du poste

Home Care Delivered, Inc. is seeking a Customer Intake Representative I for a seasonal part-time role in Norwood, MA. The role involves managing new customer orders, gathering medical and insurance documentation, and coordinating initial shipments of medical supplies.

Strong communication with healthcare professionals is essential to build relationships and referrals. The position requires a high school diploma, call center experience, and MS Office knowledge; bilingual candidates are preferred.

Qualifications

• High School Diploma or GED is required.
• Call Center experience is required, preferably in a customer service role.
• Medical experience is helpful (medical office, CNA, etc.).
• MS Office knowledge is required.
• Preference given to bilingual candidates.

Responsabilités

• Manage and follow up on new customer orders from intake to shipping.
• Create, fax, mail, and track necessary medical and/or insurance documentation.
• Coordinate initial shipment of medical supplies to new customers.
• Communicate with healthcare professionals to build relationships and referrals.
• Ensure compliance with regulatory and company policies.

Connaissances

Bilingual

Customer service

Formation

High School Diploma or GED

Outils

MS Office

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Intake Representative I

Seasonal Part-Time Norwood, MA, US

2 days ago Requisition ID: 1505

Salary Range: $25.00 To $25.00 Annually

Home Care Delivered (HCD) is a rapidly growing specialty medical supply distributor that partners with physicians, home healthcare providers, and other healthcare practitioners by providing medical products to their patients, delivered directly to their homes anywhere across the U.S. HCD has contracts with hundreds of insurance companies including Medicare, state Medicaid plans and commercial insurance plans throughout the U.S. HCD offers a wide array of name-brand products across multiple chronic care categories, including Incontinence, Diabetes, Ostomy, Urological, Wound Care, Equipment and Oral Nutritional Supplements. These products are instrumental in assisting people to return home from a hospital stay or remain in the home setting. HCD has offices across the US and distribution that enables next-day delivery for 96% of the US population. Founded in 1996, HCD has a successful operating history and today employs over 350 teammates. HCD is guided by the company's purpose statement: To help people live with confidence and dignity. With a 98% customer satisfaction rating, HCD is elevating the industry standard.

Due to the success of our organization, we are hiring!

The Intake Representative is responsible for managing and following up on all new customer orders. This role involves creating, faxing, mailing, and tracking the necessary medical and/or insurance documentation from physicians' offices, insurance companies, and patients. The representative coordinates every detail of the initial shipment of medical supplies to new customers, ensuring compliance with all regulatory and company policies. Effective communication with healthcare professionals is key, with the ultimate goal of building strong relationships with decision-makers that result in consistent patient referrals.

ESSENTIAL DUTIES:

• Accurately performs each step in the process from order to ship. This includes initial engagement and customer intake, data entry to build the order, insurance verification, prior authorization as needed, gathering, and verifying proper documentation and completing the shipping process.
• Consistently ensures compliance with established regulatory requirements and department and Company standards and procedures.
• Effectively communicates with healthcare professionals and customers to provide updates on patient order status with the overall objective of building professional relationships with key decision makers that yield regular referring contacts with a continual stream of patient referrals.
• In accordance with department policy, thoroughly notes patient accounts when action is required/taken and/or upon each completed or attempted contact with the patient.
• Expedites service in situations requiring urgent attention as determined by management.
• Provides patients with a comprehensive explanation of required documents and explains how to complete required documents, as necessary.
• Identifies opportunities for improvement and contributes to solutions to enhance workflow efficiency and enhance the customer’s experience.
• Maintains appropriate level of communication and confidentiality.
• Performs all other duties as assigned, which may vary at any time with or without notice.

REQUIREMENTS:

• High School Diploma or GED
• Call Center experience is required, preferably in a customer service role
• Medical experience is helpful. Medical office, CNA, etc.
• MS Office knowledge
• Preference given to bilingual candidates

PHYSICAL REQUIREMENTS:

• Sitting: Ability to sit for extended periods, typically 6-8 hours a day, while working at a computer station.
• Manual Dexterity: Proficiency in using a keyboard, mouse, and other computer peripherals for data entry and communication purposes.
• Visual Acuity: Ability to view a computer screen for prolonged periods, with good visual acuity to read small print and accurately enter data.
• Hearing: Adequate hearing ability, with or without correction, to understand and respond to customer inquiries via telephone or other audio equipment.
• Repetitive Movements: Regular use of the hands, wrists, and fingers to perform repetitive tasks such as typing and using a mouse.

COMPENSATION:

This is a Seasonal PART TIME, non-exempt position with a competitive hourly rate. $25 a hour.

Due to the high volume of applications we receive, we are unable to respond individually to each applicant. Rest assured, if your qualifications align with our needs, we will reach out to you directly to discuss the next steps. We request that you refrain from making phone calls to inquire about the status of your application. Thank you for your understanding and interest in joining our team.