Intake Assistant

SJC San Juan College

United States

On-site

USD 32,000 - 43,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, and vision coverage

Paid leave and holidays

Pension plan (NMERB)

403(b)/457/Roth options

Flexible Spending Accounts

Life and Disability coverage

Wellness incentives

Employee Assistance Program

Tuition waiver

Gym membership

Library access

Job summary

San Juan College seeks an individual to provide coaching, case management, and referrals to help students overcome barriers and succeed academically and financially.

The role includes intake, assessment, tracking progress, and coordinating connections with campus and community resources, plus front desk support as needed. Minimum qualification is an Associate’s degree; strong communication and organizational skills are essential.

Qualifications

Associate’s degree in a closely related field or equivalent with years of experience.
Ability to demonstrate experience working within San Juan College culture and with SJC students and community resources.
Strong communication and organizational skills.

Responsibilities

Provide coaching and assists students in navigating college systems; documents sessions; refers students to campus and local community agencies for services needed.
Implement an approach for ongoing contact with students to support access to academia, financial and social supports.
Intake, assessment, case management, tracking, report participation and progress of students receiving services.
Refer students to community and college resources to remove barriers for student success in graduation.
Lead and organize workshops and training sessions; assist with front desk coverage as needed.

Skills

Coaching principles

Interpersonal relations

Oral and written communication

Computer skills

Problem solving

Education

Associate’s degree in related field

Job description

Compensation: $17.83 per hour

Compensation Type: Non-Exempt Employment Type: Regular Grade: NE06

Position Summary

This position provides individual coaching, case management, and referral of students to remove barriers to success.

MAJOR DUTIES

Provides individual coaching and assists students in navigating San Juan College systems; documents sessions; refers students to campus and local community agencies for services needed.
Responsible for implementing an approach that allows for ongoing contact with students/clients to support access needs to academia, financial and social supports to achieve academic and financial success utilizing model evidenced based programming that reaches life skills and communications.
Intake, assessment, case management, tracking, report participation and progress of student receiving services utilizing the designated data reporting systems.
Refer students to various community and college resources to remove barriers for student success in graduation.
Liaison between student and resources to achieve college success and build bundled assets.
Maintain high involvement with campus and local community, with the ability to lead and organize workshops and training sessions.
Participates in weekly center staff sessions; reviews case management information and discusses issues, concerns, and student barriers.
Assist with front desk coverage as needed.
Performs related duties.

KNOWLEDGE REQUIRED BY THE POSITION

Basic knowledge of SJC departments, processes, policies, and procedures.
Ability to understand and apply basic coaching principles.
Skill in the operation of computers and job related software programs.
Skill in decision making and problem solving.
Skill in interpersonal relations and in dealing with the public.
Skill in oral and written communication.
Skill in working effectively with a wide range of constituencies in a diverse community.

SUPERVISORY CONTROLS

The Student Resource Center Director assigns work in terms of general instructions.
The supervisor checks progress and completed work for compliance with detailed and specific instructions.

GUIDELINES

Guidelines include Federal, State, private foundation laws, rules, regulations, grant requirements, and college and program policies and procedures. These guidelines require judgement, and selection in application.

COMPLEXITY/SCOPE OF WORK

The work consists of individual achievement and/or coaching and student referral duties. The unique needs of each client contribute to the complexity of the position. The purpose of this position is to improve student academic success, persistence and retention rates. Success in this position results in the efficient and effective provision of those services.

CONTACTS

Contacts are typically with co-workers, other college personnel, faculty, staff, and students. Contacts are typically to give or exchange information, to resolve problems, or to provide services.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The work is typically performed while intermittently sitting, standing, stooping, walking, bending or crouching. The employee occasionally lifts light objects. The work is typically performed in an office setting.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None

MINIMUM QUALIFICATIONS

Associate’s degree in a closely related field is required or equivalent with years of experience. The candidate should also be able to demonstrate their experience working within San Juan College culture as well as working with SJC students and community resources.

REQUIRED DOCUMENTS

Cover Letter (Required)
Curriculum Vitae (CV) or Resume (Required)
List of 3 Supervisor References. (Required)
Unofficial Transcripts (Optional)
Letters of Recommendation (Optional)

This position will remain open until filled with the first review of applications occurring on Thursday, September 10, 2026.

EEO STATEMENT

San Juan College is dedicated to providing equal employment and educational opportunities without regard to race, color, religion, sex, national origin, disability, age, genetic, veteran's status, or on the basis of any other category protected under federal, state and local laws.

About Farmington

San Juan College serves as a regional leader in education and provides quality education to approximately 10,000 students seeking academic credit and non-credit programs through face-to-face and online classes each year. San Juan College is proud to serve a unique and culturally diverse population. Nestled in the northwest corner of New Mexico, Farmington is the hub of the Four Corners region and is home to the stunning main campus and four satellite centers of San Juan College. Farmington is located one hour south of Durango, Colorado, three hours northwest of Santa Fe and Albuquerque, and three hours southeast of Moab, Utah. Along with the phenomenal weather, Farmington offers over 50 beautifully maintained city parks and thousands of acres of terrain, enough to satisfy any outdoor enthusiast. Enjoy mountain biking, hiking, boating, skiing, off-roading and more, or spend time at any of our three rivers and four lakes. Farmington also boasts a superb variety of special cultural events, museums, galleries, and local theater group events year-round. Learn more about the Farmington area by clicking here. As a Platinum Family Friendly New Mexico Business, San Juan College is dedicated to maintaining a workplace with policies that allow employees and their families to thrive. We want you to achieve a fulfilling work-life balance, build long-term financial security, and explore the beautiful natural settings around us.

BENEFITS