Intake and Customer Service Specialist

Helgetinc; Omaha (NE); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dedicated team as an Intake and Customer Service Specialist at a leading durable medical equipment provider. In this dynamic role, you'll be the first point of contact for patients, assisting them with their needs in a fast-paced environment. Your strong communication skills and attention to detail will be vital as you handle patient intake, verify insurance, and process orders. With over 50 years of service in the community, this company values commitment, integrity, and continuous improvement. Enjoy a flexible work schedule and competitive benefits while making a significant impact on patient care.

Benefits

Flexible Working Schedule

Medical Insurance

Dental Insurance

401K with Employer Match

Paid Holidays

PTO

Qualifications

• Strong assessment and communication skills are essential for this role.
• Experience in healthcare or medical field preferred.

Responsibilities

• Answer phone calls and assist patients over the phone and face to face.
• Verify eligibility and insurance benefits/coverage.

Skills

Assessment Skills

Communication Skills

Attention to Detail

Analytical Skills

Problem-Solving Skills

Multi-tasking

Typing Speed (55 wpm)

Add-on Selling Experience

Team Collaboration

Independent Work

Education

Associates Degree or Equivalent Experience

Tools

MS Office Suite

Job description

In this rewarding role as an Intake and Customer Service Specialist, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, healthcare practitioners, and referral sources as it relates to patient services and third-party reimbursement. Your strong assessment skills, attention to detail, and your ability to communicate effectively will be essential to this role. You will work in a fast-paced environment with a collaborative team.

What will you do in this role?

• Answer phone calls
• Assist patients over the phone and face to face
• Take and enter orders from physicians and facilities
• Verify eligibility and insurance benefits/coverage
• Discuss financials
• Determine additional equipment needs of patients
• Process invoices and reports

Requirements:

• Associates degree or equivalent experience preferred
• Working knowledge of MS Office Suite (i.e., Word, Excel, Outlook)
• Ability to type 55wpm
• Experience with add-on selling
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and within a team
• The ability to multi-task and prioritize
• High attention to detail
• Experience working in healthcare, home health, or the medical field preferred

WHY HELGET?

Helget Home Medical is a Nebraska-based Durable Medical Equipment company with over 50 years of experience serving Nebraska, Western Iowa, South Dakota, Kansas, and Missouri. We are committed to providing the highest level of care to our surrounding communities and are a preferred provider for over 300 health insurance carriers. Our mission is to be the first choice for quality medical products and services. We offer competitive compensation, flexible working schedule, medical and dental insurance, 401K with employer match, paid holidays, PTO, and more.

WHAT DO WE VALUE?

Commitment & Dedication, Honesty & Integrity, Team & Service to Others, Life Balance, Continuous Improvement

• Background investigation (company-wide)
• Drug screen (when applicable for the position)