Intake and Customer Service Specialist

Helget Home Care; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

Helget Home Care seeks an Intake and Customer Service Specialist in Omaha, NE, responsible for managing patient intake for durable medical equipment. This role requires strong communication skills and attention to detail to assist clients and healthcare practitioners effectively. Join a dedicated team committed to providing high-quality care in the healthcare field.

Benefits

Flexible working schedule

Medical and dental insurance

401K with employer match

Paid holidays

PTO

Qualifications

• Strong written and verbal communication skills.
• Ability to type 55wpm.
• Experience in healthcare or medical field preferred.

Responsibilities

• Answer phone calls and assist patients in person.
• Take and enter orders from physicians and facilities.
• Verify eligibility and insurance coverage.

Skills

Communication

Analytical Skills

Problem Solving

Attention to Detail

Multi-tasking

Education

Associates degree or equivalent experience

Tools

MS Office Suite

Job description

In this rewarding role as an Intake and Customer Service Specialist you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, healthcare practitioners and referral sources as it relates to patient services and third party reimbursement. Your strong assessment skills, attention to detail and your ability to communicate effectively will be essential to this role. You will work in a fast-paced environment with a collaborative team.

What will you do in this role?

• Answer phone calls
• Assist patients over the phone and face to face
• Take and enter orders from physicians and facilities
• Verify eligibility and insurance benefits/coverage
• Discuss financials
• Determine additional equipment needs of patients
• Process invoices and reports
  
  

Requirements

• Associates degree or equivalent experience preferred
• Working knowledge of MS Office Suite (id: Word, Excel, Outlook)
• Ability to type 55wpm
• Experience with add on selling
• Strong analytical and problem solving skills
• Excellent written and verbal communication skills
• Ability to work independently and within a team
• The ability to multi-task and prioritize
• High Attention to Details
• Experience working in healthcare, home health or the medical field, preferred
  
  

WHY HELGET?

Helget Home Medical is a Nebraska based Durable Medical Equipment companies with over 50 years of experience serving Nebraska, Western Iowa, South Dakota, Kansas and Missouri. We are committed to providing the highest level of care to our surrounding communities and are a preferred provider for over 300 health insurance carriers. Our mission is to be the first choice for quality medical products and services. We offer competitive compensation, flexible working schedule, medical and dental insurance, 401K with employer match, paid holidays, PTO, and more.

WHAT DO WE VALUE?

Commitment & Dedication, Honesty & Integrity, Team & Service to Others, Life Balance, Continuous Improvement

• Background investigation(company-wide)
• Drug screen(when applicable for the position)
  
  

Job Posted by ApplicantPro