Intake and Care Coordination Specialist

Behavioral Health Allies; Danville (VA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Wellness resources

Job summary

ReNew Life Recovery Services in Danville, Virginia is seeking an Intake and Care Coordination Specialist to join our behavioral health team.

You will manage referrals from initial contact through intake, assessment, authorization, and connection to the appropriate level of care, coordinating with clients, families, and providers.

This full-time role offers a competitive hourly wage of $27-$31, flexible schedule, and opportunities for advancement.

Qualifications

• Bachelor's degree in a related field is preferred.
• 1-3 years of behavioral health, intake, case management, or care coordination experience preferred.
• Strong communication and customer-service skills are essential.
• Excellent organization and attention to detail are required.
• Ability to manage multiple referrals and priorities simultaneously.
• Strong documentation and follow-up skills are expected.

Responsibilities

• Respond to referrals and inquiries promptly and professionally.
• Conduct intake interviews and collect demographic, insurance, clinical, and referral information.
• Verify insurance eligibility and assist with authorization requirements.
• Schedule assessments and initial services.
• Explain the intake process and treatment expectations to clients.
• Coordinate communication among clients, families, providers, and staff.
• Assist with referrals to mental health, substance use, medical, housing, and community resources.
• Track pending admissions and follow up on missing documentation.
• Support transitions between outpatient, IOP, PHP, and other services.
• Maintain accurate documentation in the electronic health record.

Skills

Strong communication

Excellent organization

Attention to detail

Customer-service

Documentation

Multitasking

Teamwork

Confidentiality

Education

Bachelor's degree in psychology, social work, counseling, human services, sociology, or related field

Tools

Electronic health records (EHR) experience

Job description

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Wellness resources

Danville, VA

Full-Time

Pay: $27-$31 per hour

Desired Experience: 1-3 years

Be the First Connection to Care

ReNew Life Recovery Services is seeking an organized, compassionate Intake and Care Coordination Specialist to join our growing behavioral health and substance use team in Danville, Virginia.

This role is ideal for someone who is strong with people, detail-oriented, and comfortable helping clients navigate the first steps into treatment. You will help ensure referrals move smoothly from initial contact through intake, assessment, authorization, and connection to the appropriate level of care.

What You Will Do

• Respond to referrals and initial inquiries in a timely and professional manner
• Complete intake interviews and gather required demographic, insurance, clinical, and referral information
• Verify insurance eligibility and help coordinate authorization requirements
• Schedule assessments, psychiatric appointments, and other initial services
• Help clients understand the intake process and what to expect from treatment
• Coordinate communication among clients, families, referral sources, providers, and clinical staff
• Assist with referrals to appropriate mental health, substance use, medical, housing, and community resources
• Track pending admissions and follow up on missing documentation or outstanding requirements
• Support transitions between outpatient, IOP, PHP, peer support, and other services as appropriate
• Maintain accurate and timely documentation in the electronic health record
• Participate in treatment-team communication and care coordination
• Help identify barriers that may prevent clients from engaging in treatment
• Maintain confidentiality and professional boundaries
• Follow applicable Virginia DBHDS, DMAS, organizational, and CARF requirements

What We Are Looking For

• Bachelor's degree in psychology, social work, counseling, human services, sociology, or a related field preferred
• 1-3 years of behavioral health, substance use, intake, case management, or care coordination experience preferred
• Strong communication and customer-service skills
• Excellent organization and attention to detail
• Ability to manage multiple referrals and priorities at the same time
• Strong documentation and follow-up skills
• Comfortable communicating with clients, families, providers, referral sources, and insurance representatives
• Basic understanding of behavioral health and substance use treatment services
• Ability to work effectively as part of a multidisciplinary team

We Would Especially Like to Meet You If You Have

• Behavioral health intake or admissions experience
• Case management or care coordination experience
• Virginia Medicaid or DMAS experience
• Insurance eligibility or authorization experience
• Experience with mental health and substance use services
• Experience coordinating IOP or PHP admissions
• Virginia DBHDS program experience
• Electronic health record experience
• Community resource and referral experience
• Experience working within a CARF-accredited organization

Compensation

$27-$31 per hour

Compensation will be based on experience, education, behavioral health background, and overall qualifications.

This range is intentionally competitive. Current Danville behavioral health intake salary data average about $26 per hour, while a current Danville behavioral health case manager posting ranges from about $44,825-$77,617 annually, with additional compensation for QMHP status.

Why Join ReNew Life Recovery Services?

The intake experience can determine whether someone engages in treatment or walks away from it.

At ReNew, you will play an important role in helping clients feel welcomed, informed, and connected from their very first interaction with our team.

If you are organized, compassionate, and enjoy helping people navigate behavioral health services, we would like to hear from you.

ReNew Life Recovery Services is an Equal Opportunity Employer.