Care Navigator: Intake & Coordination

Behavioral Health Allies; Danville (VA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Wellness resources

Job summary

ReNew Life Recovery Services in Danville, Virginia is seeking an Intake and Care Coordination Specialist to join our behavioral health team.

You will manage referrals from initial contact through intake, assessment, authorization, and connection to the appropriate level of care, coordinating with clients, families, and providers.

This full-time role offers a competitive hourly wage of $27-$31, flexible schedule, and opportunities for advancement.

Qualifications

• Bachelor's degree in a related field is preferred.
• 1-3 years of behavioral health, intake, case management, or care coordination experience preferred.
• Strong communication and customer-service skills are essential.
• Excellent organization and attention to detail are required.
• Ability to manage multiple referrals and priorities simultaneously.
• Strong documentation and follow-up skills are expected.

Responsibilities

• Respond to referrals and inquiries promptly and professionally.
• Conduct intake interviews and collect demographic, insurance, clinical, and referral information.
• Verify insurance eligibility and assist with authorization requirements.
• Schedule assessments and initial services.
• Explain the intake process and treatment expectations to clients.
• Coordinate communication among clients, families, providers, and staff.
• Assist with referrals to mental health, substance use, medical, housing, and community resources.
• Track pending admissions and follow up on missing documentation.
• Support transitions between outpatient, IOP, PHP, and other services.
• Maintain accurate documentation in the electronic health record.

Skills

Strong communication

Excellent organization

Attention to detail

Customer-service

Documentation

Multitasking

Teamwork

Confidentiality

Education

Bachelor's degree in psychology, social work, counseling, human services, sociology, or related field

Tools

Electronic health records (EHR) experience

Job description

ReNew Life Recovery Services in Danville, Virginia is seeking an Intake and Care Coordination Specialist to join our behavioral health team.

You will manage referrals from initial contact through intake, assessment, authorization, and connection to the appropriate level of care, coordinating with clients, families, and providers.

This full-time role offers a competitive hourly wage of $27-$31, flexible schedule, and opportunities for advancement.