Intake & Admissions Specialist – Community Programs

The Salvation Army USA Western Territory; Los Angeles (CA); On-site; USD 24,628 - 35,076; Full time

Benefits offered by this job

Career growth

Paid time off

Employee Store Discounts

Great Work Perks Discounts

AFLAC Insurance

EAP

Employee Referral Bonuses

Job summary

The Salvation Army USA Western Territory in Canoga Park is seeking an Intake Coordinator to screen applicants, coordinate with referral agencies, and guide new participants through orientation and admission.

This role emphasizes confidentiality, strong organizational skills, and excellent customer service as you build referral relationships and maintain participant records in the program administration system.

Qualifications

• BA in a Social Service field preferred.
• Two (2) years of related experience required.
• High School diploma or GED required.
• Driver's License with acceptable driving record required.
• Proficient with Microsoft Office applications (Word, Excel, Access).
• Excellent organizational skills with attention to detail.
• Strong customer service skills with diverse populations.
• Professional judgment and ability to maintain confidentiality.

Responsibilities

• Screen and assess applicants seeking program admission through in-person or phone interviews, review referral information, and determine eligibility.
• Coordinate with referral agencies and obtain background information to support admission decisions.
• Refer ineligible applicants to alternative community resources and appropriate service providers.
• Conduct new participant intake and orientation, explaining program services, rules, and expectations.
• Complete admission documentation, obtain signatures, and ensure participants understand all agreements.
• Create and maintain participant records, including data entry in the BITS system, case files, and ID cards.
• Assist with participant onboarding needs such as clothing requisitions, inventory of belongings, dorm assignments, and scheduling appointments with counselors or chaplains.
• Develop and maintain referral relationships through regular outreach activities and community engagement to sustain program referrals.
• Represent the program at inter‑agency meetings, conferences, and community events as needed.
• Prepare reports and statistical data requested by program administration.
• Maintain confidentiality of participant records and ensure compliance with HIPAA, CFR 42, and organizational requirements.
• Provide cross‑functional support by covering Program Aide responsibilities when needed.
• Perform additional duties assigned by the Program Administrator.

Skills

Customer service

Organization

Communication

Office software

Education

Bachelor's degree in Social Service field

Tools

Microsoft Word

Excel

Access

MS Office

Job description

The Salvation Army USA Western Territory in Canoga Park is seeking an Intake Coordinator to screen applicants, coordinate with referral agencies, and guide new participants through orientation and admission.

This role emphasizes confidentiality, strong organizational skills, and excellent customer service as you build referral relationships and maintain participant records in the program administration system.