Intake & Admissions Coordinator - Behavioral Health

Lighthouse Behavioral Health Solutions, LLC; Columbus (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

PTO & Sick Time

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Continuing Education with supervision

Parental Leave

Loan Forgiveness eligibility

Job summary

Lighthouse Behavioral Health Solutions, LLC in Columbus, OH is seeking an Intake Coordinator to connect individuals and families with behavioral health services. You will manage intake communications, verify insurance, schedule assessments, and support admissions with a compassionate, client-centered approach.

Responsibilities include guiding inquiries, coordinating with clinical and admissions teams, and maintaining accurate records while providing crisis support when needed.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of intake coordination or related healthcare admin experience.
• Strong verbal and written communication skills.
• Ability to manage high-volume inquiries in a fast-paced, empathetic manner.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health records (EHR) or scheduling systems.
• Must pass BCI checks, corporate compliance checks, and employment drug screening.

Responsibilities

• Manage inbound and outbound calls with professional, compassionate responses.
• Serve as first point of contact for inquiries and guide to next steps.
• Conduct preliminary screenings for urgency, eligibility, and program placement.
• Verify insurance coverage and benefits; enter data accurately.
• Schedule intake assessments and appointments across facilities.
• Maintain confidential caller records and outcomes.
• Provide crisis support and de-escalation as needed.
• Monitor referral activity and escalate issues as needed.
• Coordinate with teams to ensure seamless client transitions.
• Track pending admissions and required documentation.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Organization

MS Office

EHR/CRM systems

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Electronic Health Records (EHR)

Job description

Lighthouse Behavioral Health Solutions, LLC in Columbus, OH is seeking an Intake Coordinator to connect individuals and families with behavioral health services. You will manage intake communications, verify insurance, schedule assessments, and support admissions with a compassionate, client-centered approach.

Responsibilities include guiding inquiries, coordinating with clinical and admissions teams, and maintaining accurate records while providing crisis support when needed.