Insurance Verification Specialist

Allied Solutions, LLC; United States; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

100% company-paid life and disability

401k options with company match

Three weeks PTO

Career growth opportunities

Job summary

Allied Solutions, headquartered in Carmel, Indiana, seeks a Validation Specialist I to perform outbound verifications of loan collateral coverage with insurance agents and regional offices, and to use websites for data verification on auto and mortgage loans.

You will read insurance documents, document loan histories, and verify information while meeting SLA targets, quality audits, and productivity goals. A high school diploma and clear communication skills are required.

Qualifications

• High school diploma required.
• Clear, concise oral communication and written materials.
• Ability to handle confidential information responsibly.
• Ability to prioritize, multitask, and meet department goals.
• Ability to analyze problems and communicate solutions effectively.
• Ability to work both independently and in a team.

Responsibilities

• Verifications (50%): Outbound calls to Insurance Agents/Regional offices or website verifications for loan collateral coverage on auto and mortgage loans.
• Research (20%): Read and understand insurance documents for auto and mortgage loans to perform required tasks according to lender details.
• Verify and Memo (10%): Verify questions with insurance agents and document loan histories thoroughly.
• Accounts per Hour (10%): Meet the department goal of 10 accounts per hour via website verifications and calls.
• Quality (10%): Maintain 90%+ quality on audits and report learning opportunities to management.

Skills

Oral communication

Written communication

Data entry

Teamwork

Multitasking

Organization

Adaptability

Independent work

Education

High school diploma

Job description

The core responsibilities of the Validation Specialist I include but are not limited to performing Outbound Calls to Insurance Agents/Regional offices or utilizing various electronic means such as websites for verification of loan collateral coverage. Works with vehicle and mortgage outbound calls.

Job Duties and Responsibilities

Verifications (50%): Performing Outbound Calls to Insurance Agents/Regional offices or utilizing various electronic means such as websites for verification of loan collateral coverage. Works with vehicle and mortgage outbound calls.

Research (20%): Ability to read and understand insurance documents for both auto and mortgage, in loan history to perform the correct task that is needed for that loan while following lender particulars.

Verify and Memo (10%): Accurately verify the correct questions with insurance agents and regional offices. Has the ability to document thoroughly in the history of the loan for the lenders to be able to understand clearly.

Accounts per Hour (10%): Has the ability to meet the department goal of 10 accounts per hour by performing website verifications and phone calls to insurance agents. Needs the ability to be able to multitask to assist the department in meeting our department SLA’s of 95% in 7 days completed.

Quality (10%): Consistently obtain 90% or higher on all quality audits by understanding and reviewing procedure manuals. To be able to identify, document, and report any learning opportunities to higher management.

Qualifications

High school diploma required.

Use of clear, concise and effective oral communication; accurately composes written materials as required by the position. Handle confidential information in a responsible manner. Ability to convey thoughts in a focused and concrete manner. Ability to identify, analyze, and resolve problems. Adaptable to change and has the ability to make independent decisions. Ability to self-prioritize and has strong organization workflow skills. Meet service level expectations. Ability to multi-task to maximize efficiency and follow through to completion. Data entry and keyboard knowledge. Work independently and within a team environment to complete work assignments and meet department goals. Professional interaction with employees, peers and customers. Receive and provide feedback with a respectful approach. Ability to present ideas and input to assist in workflow improvements. Ability to remain composed and effective under pressure.

Benefits

• Medical, dental and vision insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• Three weeks PTO by the end of the first year
• Much more

Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Headquartered in Carmel, Indiana, Allied Solutions maintains several offices across the country and is a wholly owned and independently operated subsidiary of Securian Financial Group.

Allied Solutions uses technology-enabled products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions across North America.

Our success is driven by our people and guided by our Blue Culture values: Innovation, Mindfulness, Passion, Achievement, Community and Teamwork. We are committed to fostering a collaborative and respectful workplace where new ideas are encouraged, accomplishments are celebrated, and every team member is empowered to make a meaningful impact. Whether serving our clients, supporting our communities or working together to solve complex challenges, we strive to create an environment where employees can thrive and build rewarding careers.

Allied Solutions’ commitment to its employees, clients and communities has earned national and industry recognition, including being named one of Newsweek’s America’s Greatest Places in Financial Services in 2026, receiving BenchmarkPortal’s Center of Excellence designation in 2025 and earning the United Way of Central Indiana’s Spirit United Award in 2022.

Thank you for your interest in Allied Solutions.