Insurance Team Lead — Hybrid Coaching & Growth

Realpage; Richardson (TX); Hybrid; USD 51,000 - 86,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan with company match

Paid time off and holidays

Professional development opportunities

Performance-based bonus

Job summary

RealPage seeks an Insurance Team Leader to guide a high-performing team of 12–18 licensed Property & Casualty agents supporting RealPage customers. You will coach performance, improve service, and align with sales and retention goals while partnering with product leaders to solve operational challenges.

This leadership role is based in Richardson, Texas with a hybrid schedule (2 days in office) and occasional extended hours to meet business needs.

Qualifications

• Active Property & Casualty Insurance license.
• At least two years of experience in insurance, a contact center, or customer service.
• Leadership/people-management experience preferred.

Responsibilities

• Lead, coach, and motivate a team of licensed Property & Casualty insurance agents.
• Monitor service quality, productivity, customer satisfaction, sales performance, and retention.
• Conduct regular one-on-ones, coaching sessions, team meetings, and performance reviews.
• Provide feedback and development plans to help agents achieve goals.
• Support complex customer questions, service issues, and escalations.
• Identify process improvements to enhance customer and employee experience.
• Partner with managers on staffing, scheduling, training, and performance management.
• Support revenue growth and customer retention through effective sales and service practices.
• Coordinate QA, documentation, reporting, and follow-up.
• Help manage product-related escalations and communicate issues internally.
• Support training activities including onboarding and licensing-renewal education.
• Collaborate with Product teams and cross-functional partners.
• Promote positive, inclusive, accountable culture.
• Participate in extended hours coverage as needed.

Skills

Communication

Customer service

Problem solving

Organizational skills

Documentation

Team collaboration

Hybrid work

Education

Property & Casualty Insurance license

Tools

Microsoft Outlook

Excel

Word

Other business systems

Job description

RealPage seeks an Insurance Team Leader to guide a high-performing team of 12–18 licensed Property & Casualty agents supporting RealPage customers. You will coach performance, improve service, and align with sales and retention goals while partnering with product leaders to solve operational challenges.

This leadership role is based in Richardson, Texas with a hybrid schedule (2 days in office) and occasional extended hours to meet business needs.