Insurance Support Specialist (Unlicensed)

Rivian; Normal (IL); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Insurance benefits (life, medical, ...

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian is hiring an Insurance CSR in Normal, IL, to remove friction from the sales and service process. This unlicensed role handles essential administrative tasks so licensed Advisors can focus on consultation and closing.

You will manage inquiries, support the sales team, handle post-bind tasks, and help with policy renewals while keeping CRM data precise and up-to-date. The role offers a clear path within Rivian Insurance and opportunities for growth.

Qualifications

• Experience in administrative or customer service roles (1–3 years).
• This is an unlicensed role and a growth path within Rivian Insurance.

Responsibilities

• Service & Billing: field inquiries via phone and email concerning billing schedules, loss reports, payment updates, and account maintenance.
• Sales Support: identify sales opportunities and transfer them to licensed sales professionals for quote and bind.
• Sales Operations: act as the primary administrative partner for Advisor and Associate teams, handling non-licensed tasks like document collection and data entry.
• Post-Bind Documentation: ensure all signed applications, photos, and underwriting requirements are received and filed.
• Renewal Preparation: assist the licensed team by flagging upcoming policy renewals and organizing rate data for their review.
• Carrier Logistics: navigate Salesforce case queues and carrier portals to track pending policies and resolve simple admin tasks.
• Database Integrity: maintain meticulous records within the CRM for accurate data.

Skills

Attention to Detail

Clear Communication

Multitasking

Education

High School Diploma

Job description

Rivian is hiring an Insurance CSR in Normal, IL, to remove friction from the sales and service process. This unlicensed role handles essential administrative tasks so licensed Advisors can focus on consultation and closing.

You will manage inquiries, support the sales team, handle post-bind tasks, and help with policy renewals while keeping CRM data precise and up-to-date. The role offers a clear path within Rivian Insurance and opportunities for growth.