Insurance Support Specialist: Training, Growth&Flex Fridays

R&R-Insurance-Services,-In; City of Pewaukee (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Structured training program

License support to achieve P&C license

Competitive benefits package

Paid time off

Job summary

R&R Insurance Services, Inc. is seeking a Support Specialist on the Personal Lines team to provide behind-the-scenes service that helps Account Managers deliver an exceptional client experience.

Join a Wisconsin-based independent agency with hands-on training, license support toward a Property & Casualty license within 90 days, and opportunities for long-term growth. The role is on-site, full-time, with a comprehensive benefits package.

Qualifications

• Two years of professional work experience (or at least one year with R&R Insurance)
• Customer-first approach and professional demeanor
• Previous office, administrative, customer service, or insurance experience is helpful but not required
• Comfortable using Microsoft Office or Google Workspace
• Strong organizational and time management skills
• Effective verbal and written communication skills
• Collaborative mindset and willingness to support teammates
• The ability to solve problems, ask questions, and continuously learn
• High school diploma or equivalent

Responsibilities

• Supporting Account Managers and Producers with day-to-day service requests
• Entering and processing claims while communicating basic claim information to clients
• Creating and distributing Evidence of Insurance documents
• Verifying policy transactions and maintaining accurate client records
• Navigating our agency management and document management systems
• Following up on requests and resolving issues in a timely manner
• Prioritizing multiple tasks while adapting to changing priorities
• Building a strong understanding of insurance products, coverages, and agency operations

Skills

Customer service

Organizational skills

Communication skills

Office software

Education

High school diploma or equivalent

Tools

Agency management system

Document management systems

Job description

R&R Insurance Services, Inc. is seeking a Support Specialist on the Personal Lines team to provide behind-the-scenes service that helps Account Managers deliver an exceptional client experience.

Join a Wisconsin-based independent agency with hands-on training, license support toward a Property & Casualty license within 90 days, and opportunities for long-term growth. The role is on-site, full-time, with a comprehensive benefits package.