Customer Service Representative

Net2Source (N2S); Hartford (CT); Hybrid; USD 27,552 - 35,817; Full time

Job summary

A recruitment agency is seeking a motivated Customer Support Representative for insurance and annuities in Hartford, CT. The role involves providing timely customer support, managing inquiries, and using Salesforce CRM. Ideal candidates have 1–2 years of relevant experience and strong communication skills. This long-term contract position offers a hybrid working model (4 days onsite).

Qualifications

• 1–2 years of customer support experience, preferably in insurance and annuities.
• Strong communication skills necessary for client interactions.
• Detail-oriented with strong organizational skills.

Responsibilities

• Provide customer support for insurance and annuity products.
• Use Salesforce CRM to manage cases and track customer interactions.
• Handle inbound inquiries via phone, email, and CRM.

Skills

Customer support experience

Communication skills

Problem-solving skills

Tools

Salesforce CRM

Job description

Base pay range

$20.00/hr - $26.00/hr

Job Title: Customer Support Representative – Insurance & Annuities

Location: Hartford, CT (Hybrid – 4 days onsite, 1 day remote)

Employment Type: Long-Term Contract to Hire

Overview

We are seeking a motivated Customer Support Representative with a background in insurance and annuities to join our client’s team. The ideal candidate will have 1–2 years of customer support experience, strong communication skills, and proficiency in Salesforce CRM. This role requires working closely with clients to resolve inquiries, provide policy and product support, and ensure an excellent customer experience.

Key Responsibilities

• Provide timely and professional customer support for insurance and annuity products.
• Handle inbound inquiries via phone, email, and CRM system, ensuring accurate issue resolution.
• Use Salesforce CRM to manage cases, track interactions, and update customer records.
• Collaborate with internal teams to escalate complex issues and ensure follow-up.
• Assist customers with policy information, transaction requests, and general product guidance.
• Maintain compliance with company policies and regulatory guidelines.

Required Qualifications

• 1–2 years of customer support experience (insurance and annuity background required).
• Proficiency in Salesforce CRM for case management and customer interaction tracking.
• Strong communication and problem-solving skills.
• Ability to work in a hybrid model (4 days onsite in Hartford, CT).
• Detail-oriented with strong organizational skills.

Preferred Skills

• Knowledge of insurance/annuity products and terminology.
• Experience in contract-to-hire or fast-paced support environments.
• Duration: Long-term contract with potential for hire.
• Location: Hartford, CT (Hybrid – 4 days onsite).