Hybrid Insurance CSR: High-Volume Support

Stage; Des Moines (IA); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

$500 sign-on bonus

Hybrid work schedule

Health coverage

401(k) with company match

Annual bonus eligibility

Paid time off

Training provided

Job summary

KKR in Des Moines, IA is hiring for a high-volume contact center role supporting customers, agents, and internal partners across insurance products. You will handle complex inquiries, resolve issues, and deliver consistent customer experience in a fast-paced environment.

The position starts with in-office training for ~12 weeks, then shifts to a hybrid schedule. Requires 1+ year in customer service and solid communication. Benefits include health coverage and 401(k) with match.

Qualifications

• 1+ year of customer service experience (call center or high-volume environment preferred)
• Strong computer skills with the ability to navigate multiple systems simultaneously
• Clear and professional communication skills
• Insurance or financial services experience a plus
• Experience working in a structured, metrics-driven environment
• Strong attention to detail and ability to follow regulated processes
• Ability to remain composed and solution-oriented in challenging situations

Responsibilities

• Handle a high volume of inbound calls with professional, empathetic customer experience
• Respond to inquiries about insurance products, policy features, and account activity
• Investigate and resolve customer issues in line with service and compliance standards
• Document interactions accurately in internal systems
• Serve as a primary contact for assigned agents, accounts, or regions
• Support operational and technical inquiries from clients and distribution partners
• Identify recurring issues and help drive solutions
• Maintain data privacy and security across interactions
• Participate in team meetings, training, and continuous improvement initiatives
• Aim to resolve inquiries during first contact where possible

Skills

Customer service

Computer skills

Communication

Education

High school diploma or GED

Job description

KKR in Des Moines, IA is hiring for a high-volume contact center role supporting customers, agents, and internal partners across insurance products. You will handle complex inquiries, resolve issues, and deliver consistent customer experience in a fast-paced environment.

The position starts with in-office training for ~12 weeks, then shifts to a hybrid schedule. Requires 1+ year in customer service and solid communication. Benefits include health coverage and 401(k) with match.