Customer Service Representative - Annuities

KKR; Hartford (CT); Hybrid; USD 44,000 - 49,000; Full time

Benefits offered by this job

Hybrid work schedule

Full IT equipment provided

Health coverage (employee + children)

Job summary

KKR is hiring a front-line contact center representative in Hartford, CT to handle high-volume, inbound calls about insurance products, delivering accurate information and empathetic support. The role starts with a 12‑week in‑office training and a hybrid schedule after training, working with agents and internal partners to ensure compliant documentation.

Ideal candidates have 1+ year of customer service experience, strong communication, and a detail-oriented, metrics-driven approach to problem

Qualifications

• High school diploma or GED.
• 1+ year of customer service experience (call center or high-volume environment preferred).
• Strong computer skills with the ability to navigate multiple systems simultaneously.
• Clear and professional communication skills.
• Insurance or financial services experience a plus.
• Experience working in a structured, metrics‑driven environment.
• Strong attention to detail and ability to follow regulated processes.
• Ability to remain composed and solution‑oriented in challenging situations.

Responsibilities

• Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience.
• Respond to detailed inquiries regarding insurance products, policy features, and account activity.
• Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards.
• Translate complex information into clear, easy‑to‑understand explanations for customers and agents.
• Accurately document all interactions in internal systems to ensure complete and compliant records.
• Serve as a primary point of contact for assigned agents, accounts, or regions.
• Support operational and technical inquiries from clients and distribution partners.
• Identify recurring issues and proactively lift or help drive solutions.
• Handle sensitive customer information with a high level of care and in compliance with privacy regulations.
• Participate in team meetings, training sessions, and continuous improvement initiatives.
• Effectively manage call volume while maintaining strong service quality and attention to detail.
• Communicate clearly and professionally, including in more complex or sensitive situations.
• Work toward resolving customer inquiries during the first interaction whenever possible.
• Maintain accurate, thorough, and timely documentation.
• Demonstrate reliability, consistency, and a team‑oriented approach to supporting customers and colleagues.

Skills

Customer service

Clear communication

Multitasking

Problem solving

Education

High school diploma or GED

Job description

Company Overview

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world‑class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

Location: Hartford, CT - Start Date October 19th, 2026

Hourly Rate: Hartford

$21.49 per hour + overtime with a $500 sign-on bonus

Paid Training Details

• Training lasts approximately 12 weeks
• Training hours are Monday – Friday, in-office, from 8:30am – 5:00pm EST and consists of both classroom training sessions as well as time on the phone in the contact center fielding incoming calls. There is a no time off policy during the first 90 days of employment due to the training schedule.
• After training, you will follow a hybrid schedule
• Our contact center is open as follows:
• Monday - Thursday 8:00am – 7:00pm EST
• Friday 8:00am – 6:00pm EST
• This role will work an 8-hour shift once training is complete. Depending on business needs your shift will run between 8:00am EST and 7:00pm EST.

Position Overview

This is a high-volume, fast-paced contact center role supporting customers, agents, and internal partners across a range of insurance products. As a front‑line representative of the business, you will handle complex inquiries, resolve issues, and deliver consistently strong customer experience. This role is well‑suited for someone who can think on their feet, communicate clearly, and thrive in a dynamic, multitasking environment.

Responsibilities

• Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience
• Respond to detailed inquiries regarding insurance products, policy features, and account activity
• Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards
• Translate complex information into clear, easy‑to‑understand explanations for customers and agents
• Accurately document all interactions in internal systems to ensure complete and compliant records
• Serve as a primary point of contact for assigned agents, accounts, or regions
• Support operational and technical inquiries from clients and distribution partners
• Identify recurring issues and proactively lift or help drive solutions
• Handle sensitive customer information with a high level of care and in compliance with privacy regulations
• Participate in team meetings, training sessions, and continuous improvement initiatives
• Effectively manage call volume while maintaining strong service quality and attention to detail
• Communicate clearly and professionally, including in more complex or sensitive situations
• Work toward resolving customer inquiries during the first interaction whenever possible
• Maintain accurate, thorough, and timely documentation
• Demonstrate reliability, consistency, and a team‑oriented approach to supporting customers and colleagues

Qualifications

• High school diploma or GED
• 1+ year of customer service experience (call center or high-volume environment preferred)
• Strong computer skills with the ability to navigate multiple systems simultaneously
• Clear and professional communication skills
• Insurance or financial services experience a plus
• Experience working in a structured, metrics‑driven environment
• Strong attention to detail and ability to follow regulated processes
• Ability to remain composed and solution‑oriented in challenging situations

Compensation & Benefits

• $500 sign‑on bonus paid at the completion of training
• Hybrid work schedule (following training period)
• Full IT equipment provided
• Free lunch and parking
• Health coverage (employee + children, based on salary band)
• 401(k) with company match and equity opportunities
• Annual bonus eligibility
• Paid time off, sick time, and company holidays
• Tuition, adoption, and lifestyle reimbursement programs
• Clear opportunities for internal mobility and career growth

KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [e-mail]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers because of your disability. You can request reasonable accommodations by sending an email to [e-mail]. Only emails left for this purpose will be returned.

Massachusetts Applicants:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.