Insurance Specialist - On-Site Chicago Client Solutions

American Family Insurance; Illinois; On-site; USD 50,000 - 75,000; Full time

Job summary

American Family Insurance is seeking an Insurance Specialist to assist customers with policy inquiries, quotes, changes, and claims processing on-site in the Greater Chicago Area. You will work with agency staff to provide clear explanations and maintain accurate records.

Responsibilities include processing quotes, handling policy changes, and supporting brokerage activities while delivering a consistent, customer-focused experience.

Qualifications

• Knowledge of personal and commercial insurance products.
• Basic understanding of premiums, deductibles, and policy cost structures.
• Strong communication and customer service skills.
• On-site work in the Greater Chicago Area; team collaboration.

Responsibilities

• Assist customers with insurance policy inquiries and coverage options.
• Prepare quotes and process policy changes for customers.
• Support insurance brokerage activities in coordination with agency staff.
• Evaluate customer needs and maintain accurate records per regulations.

Skills

Insurance knowledge

Finance basics

Communication skills

Customer service

Team collaboration

Education

High school diploma or equivalent

Post-secondary in business/finance (plus)

Tools

Office software

Insurance management systems

Job description

American Family Insurance is seeking an Insurance Specialist to assist customers with policy inquiries, quotes, changes, and claims processing on-site in the Greater Chicago Area. You will work with agency staff to provide clear explanations and maintain accurate records.

Responsibilities include processing quotes, handling policy changes, and supporting brokerage activities while delivering a consistent, customer-focused experience.