Property Field Claims Adjuster (Chicagoland, IL)

American Family Insurance; United States; Hybrid; USD 57,000 - 94,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

401(k) contribution

Paid time off program

Job summary

American Family Insurance is seeking a Property Claim Manager in the Chicagoland area to manage homeowner property claims. This role requires extensive fieldwork and involves direct customer interactions while addressing a variety of claim types.

Successful candidates will possess knowledge in claims handling, communication skills, and valid driver's license. Benefits include competitive salary, comprehensive medical coverage, and a robust retirement plan.

Qualifications

• Demonstrated experience in providing customer-driven solutions.
• Ability to handle moderately complex claims effectively.
• Knowledge of the claim handling process.

Responsibilities

• Investigate claims by contacting relevant parties.
• Conduct on-site inspections and evaluate damages.
• Communicate claim process and status to all parties.

Skills

Customer-driven solutions

Handling 1st and 3rd party claims

Knowledge of casualty coverages

Strong communication skills

Education

Valid driver's license

State-specific property casualty claims licensing

Tools

Xactimate

Job description

Job Description Summary

You will work in the field and report to the Property Claim Manager, handling homeowner property field claims in the Chicagoland area. You must be located within this metro area. A company fleet vehicle is provided with the position and there is an option to use the vehicle for personal use.

In this primarily field-based role, you will spend 80% of your time working in the field, directly interacting with customers. On occasion, you may be asked to travel to an office location for in‑person engagement activities such as team meetings, training, and cultural events.

Compensation

Position Compensation Range: $57,000.00 - $94,000.00

Pay Rate Type: Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on‑site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by‑laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer‑driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi‑line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Additional Preferred Qualifications

• Familiarity and experience with Xactimate.

Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 50%.
• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Low temperatures.
• High temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non‑disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless specified in the posting.

Benefits

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full‑time employees). In addition, our student loan repayment program and paid‑family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

Equal Opportunity Employment

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non‑discrimination, non‑harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.

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