Insurance Sales & Service Specialist — Maple Grove (On-Site)

American Family Insurance; Maple Grove (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

American Family Insurance in Maple Grove, MN is seeking a full-time Sales and Service Representative to engage with customers, provide quotes, and manage policy information.

You will process applications, handle billing inquiries, document in internal systems, and support sales campaigns while upholding service standards.

The role is on-site in Maple Grove, requiring strong communication, organizational skills, and a commitment to ethical service.

Qualifications

• Customer service and communication skills to interact professionally, listen actively, and respond clearly to diverse customer needs.
• Sales and relationship-building abilities to generate leads, follow up on opportunities, and support long-term customer retention.
• Organizational and administrative skills to manage multiple customer requests, maintain accurate records, and handle policy and billing processes.
• Basic computer and office technology proficiency, including learning insurance systems, CRM tools, and digital communication platforms.
• Strong problem-solving and judgment to interpret policy information, resolve customer issues, and escalated complex matters appropriately.
• High level of integrity and adherence to ethical standards consistent with American Family Insurance’s values.
• Willingness to obtain and maintain state-required insurance licenses (training and support may be provided).
• On-site Maple Grove, MN collaboration with agency team members.
• Willingness to obtain and maintain any state-required licenses as needed.

Responsibilities

• Process applications and policy changes accurately in internal systems.
• Answer questions about insurance products and provide quotes and policy information.
• Assist with billing inquiries and maintain documentation for customer records.
• Proactively follow up with leads and support sales campaigns.

Skills

Customer service

Sales mindset

Organizational skills

CRM proficiency

Problem solving

Integrity & ethics

Education

High school diploma

Tools

CRM software

Job description

American Family Insurance in Maple Grove, MN is seeking a full-time Sales and Service Representative to engage with customers, provide quotes, and manage policy information.

You will process applications, handle billing inquiries, document in internal systems, and support sales campaigns while upholding service standards.

The role is on-site in Maple Grove, requiring strong communication, organizational skills, and a commitment to ethical service.