Insurance Sales and Customer Service Representative

Nabozny & Associates, Inc.; Maple Grove (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k) matching

Bonus based on performance

Paid time off

Training & development

Opportunity for advancement

Job summary

An insurance agency in Maple Grove, Minnesota, is seeking a motivated Insurance Sales & Customer Service Representative. This role involves building relationships with customers, guiding them on coverage options, and assisting with service requests. Candidates with insurance licenses are preferred, but the agency will cover licensing costs for the right hire. The position offers a salary range of $55,000 to $75,000 annually, along with benefits like 401(k) matching and paid time off.

Qualifications

• Sales, customer service, or relationship-focused experience is helpful.
• Candidates without a license are welcome to apply; licensing costs will be covered for the right hire.
• Must be organized and comfortable managing multiple tasks.

Responsibilities

• Build relationships with new and existing customers.
• Provide guidance on coverage options.
• Assist customers with policy updates and service requests.
• Conduct coverage reviews for better protection.

Skills

Sales experience

Customer service experience

Problem-solving skills

Strong communication skills

Organizational skills

Positive attitude

Education

Insurance license preferred

Job description

Overview

Nabozny & Associates, Inc. is an American Family Insurance agency based in Maple Grove, Minnesota. With more than 90 years of history providing trusted insurance services, our organization is built on strong relationships and a commitment to doing what’s right for our customers. We focus on delivering exceptional care while helping individuals and families protect what matters most. Integrity, ethical practices, and treating policyholders like family are at the center of everything we do. Our reputation and long-standing customer relationships reflect our dedication to fairness, helpful service, and operating with the highest standards.

Position overview: We are looking for a motivated Insurance Sales & Customer Service Representative who enjoys working with customers and identifying the right coverage solutions for their needs. This role includes a combination of new business development and ongoing service for existing customers. Licensed candidates are preferred, but we are open to training the right person and will cover licensing costs if needed. Salary: $55,000 – $75,000 per year (based on experience, licensing, and performance).

Responsibilities

• Build relationships with new and existing customers to understand their insurance needs
• Provide guidance on coverage options including auto, home, life, and other protection products
• Assist customers with policy updates, questions, and service requests
• Follow up on leads, referrals, and opportunities to grow the agency’s customer base
• Conduct coverage reviews and identify opportunities to better protect customers
• Maintain accurate documentation and follow agency processes
• Work closely with the team to deliver a positive customer experience

Qualifications

• Insurance license preferred (Property & Casualty and/or Life)
• Candidates without a license are welcome to apply; licensing costs will be covered for the right hire
• Sales, customer service, or relationship-focused experience is helpful
• Strong communication and problem-solving skills
• Organized and comfortable managing multiple tasks
• Positive attitude and a genuine desire to help customers

Benefits

• Licensing paid by agency
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development