On-Site Insurance Customer Advocate

American Family Insurance; Minneapolis, Saint Paul (MN, MN); On-site; USD 38,000 - 52,000; Full time

Job summary

American Family Insurance in the Minneapolis–St. Paul area is seeking a Customer Service Representative for a full-time, on-site role. You will respond to customer inquiries about policies, coverage, billing and claims, and document interactions in internal systems to ensure accuracy.

This position requires strong communication, empathy, and the ability to work in a fast-paced, customer-facing environment. You will collaborate with teammates to ensure timely and effective solutions while

Qualifications

• Strong customer service experience with a focus on customer satisfaction.
• Experience in customer support handling inquiries, resolving issues, and providing clear, empathetic assistance.
• Excellent verbal and written communication, active listening and problem-solving abilities.

Responsibilities

• Respond to customer inquiries via phone, email and other channels with accurate information.
• Process policy changes and document interactions in internal systems.
• Escalate complex concerns to appropriate teams for timely solutions.
• Maintain service quality standards and collaborate with colleagues.
• Support a positive customer experience in line with company values.

Skills

Customer service

Customer satisfaction

Active listening

Problem solving

Verbal communication

Written communication

Attention to detail

Education

High school diploma or equivalent

Insurance-related coursework beneficial

Tools

CRM tools

Office software

Job description

American Family Insurance in the Minneapolis–St. Paul area is seeking a Customer Service Representative for a full-time, on-site role. You will respond to customer inquiries about policies, coverage, billing and claims, and document interactions in internal systems to ensure accuracy.

This position requires strong communication, empathy, and the ability to work in a fast-paced, customer-facing environment. You will collaborate with teammates to ensure timely and effective solutions while