Insurance Sales Representative

American Family Insurance; Tinley Park (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid training

Mon-Fri schedule

Commission opportunities

Career growth

Team-oriented environment

Job summary

American Family Insurance - Kimberly Dandridge Agency in Tinley Park, IL is hiring a full-time Insurance Sales & Customer Service Representative. You'll connect with prospects, identify insurance needs, provide quotes, and guide customers through decisions to build long-term relationships.

The role offers a Monday–Friday schedule, paid training, coaching, and opportunities to grow within the agency, with base pay of $20 per hour plus commission.

Qualifications

• Experience in sales or customer service is preferred.
• Illinois Property & Casualty and/or Life Insurance Licenses are preferred.
• Willing to obtain Illinois licenses with support during the process.
• Strong communication, organization, and follow-through skills.

Responsibilities

• Connect with prospective customers through calls, referrals, email, and walk-ins.
• Build relationships and identify customers' insurance needs.
• Provide quotes and explain coverage options clearly.
• Follow up on leads and guide customers through decisions.
• Conduct policy reviews to ensure appropriate coverage.
• Assist existing customers with policy changes and renewals.
• Maintain accurate customer information in agency systems.
• Collaborate with team to deliver a great customer experience.
• Contribute to agency growth by meeting individual and team goals.

Skills

Customer service

Sales

Communication

Relationship-building

Organizational skills

Tech-savviness

Job description

American Family Insurance - Kimberly Dandridge Agency

Location: Tinley Park, IL (In-Person)

Schedule: Full-Time | Monday-Friday | 9:00 AM-5:00 PM

Compensation: $20/hour base pay + commission

Expected First-Year Earnings: $42,000-$55,000+

*Hiring Immediately*

Build a Career Helping People Protect What Matters Most

Are you motivated, customer-focused, and looking for an opportunity to grow your career while earning competitive pay?

At the Kimberly Dandridge Agency, you'll help individuals and families find the insurance protection they need while building lasting relationships in the community. We are looking for someone who enjoys connecting with people, solving problems, and achieving goals in a supportive team environment.

Whether you're an experienced insurance professional or someone with strong customer service or sales experience looking for a new opportunity, we provide training, coaching, and support to help you succeed.

What You'll Do

As an Insurance Sales & Customer Service Representative, you will:

• Connect with prospective customers through phone calls, referrals, email, and walk-in opportunities.
• Build relationships and identify customers' insurance needs.
• Provide quotes and explain coverage options in a clear, helpful manner.
• Follow up on leads and guide customers through the decision-making process.
• Conduct policy reviews to ensure customers have the right coverage for their needs.
• Assist existing customers with policy changes, renewals, and service requests.
• Maintain accurate customer information and activity records within agency systems.
• Work closely with team members to deliver an outstanding customer experience.
• Contribute to agency growth by achieving individual and team performance goals.

What We're Looking For

The ideal candidate is:

• Friendly, professional, and confident communicating with customers.
• Motivated to achieve goals and earn commission-based incentives.
• Organized and dependable with strong follow-through skills.
• Comfortable learning new technology and agency systems.
• Passionate about helping people and building long-term relationships.
• Committed to providing exceptional customer service.

Preferred Qualifications

• Previous sales, customer service, retail, banking, call center, telecommunications, or insurance experience.
• Insurance industry experience is helpful but not required.
• Illinois Property & Casualty and/or Life Insurance Licenses are preferred.

Not licensed? No problem.

We welcome motivated candidates who are willing to obtain their Illinois insurance licenses. Support and guidance may be available throughout the licensing process.

Why Join Our Agency?

• Competitive hourly base pay plus commission opportunities
• Monday-Friday schedule with no evenings or weekends
• Paid training and ongoing coaching
• Supportive and collaborative team environment
• Career growth opportunities within the insurance industry
• Opportunity to develop valuable sales, service, and relationship-building skills
• Make a meaningful impact by helping customers protect their homes, vehicles, businesses, and families
• Performance-based earning potential with room to grow

Compensation

Base Pay: $20.00 per hour

Commission: Additional earnings based on sales performance

Top performers can earn above this range based on results, production, and continued growth.