Insurance Sales & Customer Care Specialist

State Farm; Rochelle (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Rochelle agency in Rochelle, IL seeks a proactive team member to help customers protect what matters most. The role emphasizes relationship building, product knowledge, and dedicated support for daily office operations.

You will assist with customer inquiries, schedule follow-ups, and contribute to marketing efforts while maintaining accurate records and ensuring a consistent customer experience. A collaborative, growth-oriented team environment awaits.

Qualifications

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.

Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Communication

Organization

Fast-paced environment

Insurance license

Job description

State Farm Rochelle agency in Rochelle, IL seeks a proactive team member to help customers protect what matters most. The role emphasizes relationship building, product knowledge, and dedicated support for daily office operations.

You will assist with customer inquiries, schedule follow-ups, and contribute to marketing efforts while maintaining accurate records and ensuring a consistent customer experience. A collaborative, growth-oriented team environment awaits.