Service-Oriented Receptionist & Insurance Advisor (Flexible)

State Farm; Rochelle (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm in Rochelle, IL is seeking a Receptionist - State Farm Agent Team Member to warmly greet customers, manage appointments, and support office communications. The ideal candidate is organized, detail-oriented, and eager to learn in a supportive insurance environment.

You will engage with customers, help collect and maintain records, and identify opportunities to offer insurance options while contributing to a productive, team-driven workplace. Training and development are available.

Qualifications

• Minimum experience in receptionist or customer service roles.
• Strong communication and interpersonal abilities.
• Excellent organizational and multitasking skills.
• Comfortable engaging in sales conversations.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Reception experience

Customer service

Communication skills

Interpersonal skills

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

State Farm in Rochelle, IL is seeking a Receptionist - State Farm Agent Team Member to warmly greet customers, manage appointments, and support office communications. The ideal candidate is organized, detail-oriented, and eager to learn in a supportive insurance environment.

You will engage with customers, help collect and maintain records, and identify opportunities to offer insurance options while contributing to a productive, team-driven workplace. Training and development are available.