Insurance Production Support Specialist

LanceSoft, Inc.; Broomfield (CO); On-site; USD 55,000 - 70,000; Full time

Job summary

LanceSoft, Inc. seeks a detail-oriented Production Support Specialist to support day-to-day insurance operations within a Managing General Agency environment. You will engage with underwriting, claims, product distribution, risk management and agency operations to ensure smooth processing.

The ideal candidate has strong organizational, analytical and communication skills, plus a customer-service mindset. Insurance or financial services office experience is preferred, with proficiency in

Qualifications

• High attention to detail and strong organizational skills.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities and meet time-sensitive deadlines.
• Strong time-management skills and ability to work independently.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, Outlook and Teams.

Responsibilities

• Distribute policy correspondence and legal documents by mail and email.
• Support building/property inspections by validating information.
• Communicate inspection findings to stakeholders within service standards.
• Develop understanding of agency management, product distribution, claims, underwriting, risk management.
• Communicate professionally with customers, internal teams, agents and other stakeholders.
• Collaborate cross-functionally with Compliance, Claims, Product, Underwriting and other units.
• Support process improvements and provide leadership feedback.
• Assist with product and operational enhancements.
• Provide coverage during peak periods or absences to maintain continuity.
• Maintain accurate records and complete activities within required timelines.

Skills

Detail-oriented

Organizational skills

Analytical abilities

Communication skills

Customer service

Time management

Independent work

Education

High School Diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Microsoft Teams

Job description

We are seeking a detail-oriented Production Support Specialist to support day-to-day insurance operations within a Managing General Agency (MGA) environment. This role will provide exposure to underwriting, claims, product distribution, risk management, and agency operations.

The ideal candidate will have strong organizational and analytical skills, excellent communication abilities, and a customer-service mindset. Insurance, mortgage, financial services, or related office experience is preferred.

Key Responsibilities

• Assist with the timely distribution of policy correspondence and legal documents through physical mail and email.
• Support building/property inspections by validating information provided and identifying non-standard or atypical findings.
• Communicate inspection findings and other exceptions to appropriate stakeholders within established service standards.
• Develop an understanding of agency management, product distribution, claims procedures, underwriting, and risk management.
• Communicate professionally with customers, internal teams, agents, and other relevant stakeholders through email and other appropriate channels.
• Collaborate cross-functionally with Compliance, Claims, Product, Underwriting, and other business units.
• Support process improvements and provide feedback and recommendations to leadership.
• Assist with product and operational enhancements.
• Provide coverage for other team members during peak periods or staff absences to maintain business continuity.
• Maintain accurate records and complete assigned activities within required timelines.

Required Qualifications

• High attention to detail and strong organizational skills.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities and meet time-sensitive deadlines.
• Strong time-management skills and ability to work independently.
• Proficiency with Microsoft Office, including:
• Excel
• Word
• PowerPoint
• Outlook
• Microsoft Teams
• High School Diploma or GED required.

Preferred Qualifications

• Experience in insurance, mortgage, financial services, or related office operations.
• Experience supporting insurance operations, underwriting, claims, or policy administration.
• Completion of insurance or financial industry designations or certifications.
• Familiarity with building construction types, property terminology, or inspection processes.
• Experience working in a cross-functional business environment.