Insurance Product Support Analyst - Remote

AAA - CSAA Insurance Group; United States; Remote; USD 79,000 - 119,000; Full time

Job summary

An innovative insurance group is seeking an Insurance Product Support Analyst to take ownership of key product areas. This role involves strategic planning, collaboration with various departments, and leading projects to enhance product offerings. You'll be part of a forward-thinking team dedicated to providing exceptional service and continuous improvement. If you thrive in a dynamic environment and are passionate about making a difference in the insurance industry, this opportunity is perfect for you. Join a company that values diversity and is committed to creating a positive impact in the community.

Benefits

401(k) with company match

Performance bonus

Flexible working location

Diversity and inclusion initiatives

Employee resource groups

Volunteer opportunities

Qualifications

• 5+ years of directly related experience in insurance product support.
• Expert knowledge of functional area and strong strategic planning.

Responsibilities

• Establish project plans and processes consistent with business objectives.
• Review insurance policy contracts for adherence to standards.

Skills

Analytical Skills

Project Management

Communication Skills

Research Skills

Adaptability

Education

Bachelor’s degree in business or relevant subject

Advanced degree in related field

Tools

Microsoft Office Suite

Sharepoint

Job description

External candidates: In order for your application to be correctly processed please sign-in before you apply

Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us!

Job Title

Insurance Product Support Analyst - Remote

Requisition Number

R7151 Insurance Product Support Analyst - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Insurance Product Support Analyst. Join us and support CSAA IG in achieving our goals.

Your Role: As an Insurance Product Support Analyst, you will own responsibility for a specific functional area of the product business (e.g., Product Specs, Forms Content, or DOI Complaints) and are accountable for achieving the associated goals.

Your work:

• Establishes basic strategy, project plans and processes consistent with business unit and company objectives and accepted standards.

• Builds relationships/collaborates with business partners within and across divisions (e.g., IT, Marketing, Departments of Insurance, etc.) and provides them with general direction and coordination for functional area.

• Acts as team lead, providing guidance and training to junior staff.

• Reviews insurance policy contracts, documents, specifications, requirements, letters, reports, records, filings and/or other documentation created by others for adherence to regulatory, quality, and other standards.

• Performs complex research, interpretation and analysis.

• Responsible for small to large projects.

• Coordinates communications and training.

• Recommends and implements process and procedure improvements.

• Assignments may vary.

Required Experience, Education and Skills

• Bachelor’s degree in business or other relevant subject or equivalent combination of education and experience

• 5+ years of directly related experience.

• Expert knowledge of functional area and strong strategic planning.

• Proven research and analytical (quantitative and/or qualitative) skills with ability to perform analysis and propose solutions to complex issues.

• Strong adaptability, multi-tasking, time management and project management skills.

• Proven oral and written communication skills, including composition, spelling and grammar.

• Ability to minimize, and not exacerbate, escalating situations.

• Ability to work in a team environment.

• Ability to coach and mentor co-workers and give feedback as required.

• Shows respect for differences through excellent communication skills with people from an array of backgrounds.

What would make us excited about you?

• Advanced degree in related field and/or CPCU designation.

• Knowledge of insurance and ability to read and interpret complex laws and regulations CSAA IG product knowledge.

• Proficiency in Microsoft Office Suite and Sharepoint.

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

• Travels as needed for role, including divisional / team meetings and other in-person meetings

• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $89,000 - $99,900. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $79,000 - $119,000. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 8% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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