Insurance Processing & Support Specialist - Growth

Stillwater Insurance Group; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Stillwater Insurance Group is seeking a Processing and Support Representative for our Jacksonville, FL headquarters. This in-office role supports customers by processing requests, changes, and documentation while ensuring accuracy and service quality.

You will handle mortgage lender data, evidence of insurance, and notifications related to vacancies or foreclosures, collaborating with insureds and agents to resolve inquiries and provide dependable service.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills.
• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.

Responsibilities

• Process customer-initiated requests.
• Process deductible changes and cancellations.
• Add, edit, and remove mortgage lender information.
• Prepare evidence of insurance documents.
• Act on vacancy and foreclosure notifications.
• Research undefined inquiries.
• Communicate with insureds and agents.
• Provide exceptional service.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Education

High School diploma or GED

Tools

Microsoft Outlook

Excel

Job description

Stillwater Insurance Group is seeking a Processing and Support Representative for our Jacksonville, FL headquarters. This in-office role supports customers by processing requests, changes, and documentation while ensuring accuracy and service quality.

You will handle mortgage lender data, evidence of insurance, and notifications related to vacancies or foreclosures, collaborating with insureds and agents to resolve inquiries and provide dependable service.