Processing and Support Representative - Jacksonville, FL

Stillwater-Insurance; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Stillwater Insurance Group in Jacksonville, FL is hiring a Processing and Support Representative to confirm, endorse, service and support internal and external property insurance customers in an in-office role.

You will process customer requests, manage deductible changes, update mortgage lender information, and prepare evidence of insurance, with a Monday–Friday schedule and competitive benefits in a friendly, growth‑oriented team.

Qualifications

• High School diploma or GED required.
• Proficient in Microsoft Outlook and Excel.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Previous property and casualty experience preferred.

Responsibilities

• Process customer-initiated requests
• Process deductible changes and cancellations
• Add, edit, and remove mortgage lender information
• Prepare evidence of insurance documents
• Act on vacancy and foreclosure notifications
• Research undefined inquiries
• Communicate with insureds and agents
• Provide exceptional service

Skills

Communication skills

Organizational skills

P&C experience

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Processing and Support Representative - Jacksonville, FL

Full Time Clerical Jacksonville, FL, US

Join our collaborative team where effort and work ethic get noticed. Enjoy a positive, friendly, energetic work environment with accessible leadership, where you will have the opportunity to learn the insurance industry and valuable skills while we invest in your future career with us.

Why Stillwater? Stillwater Insurance Group is a mid-sized national insurance provider offering a variety of home, auto and commercial insurance products in 50 states. We are headquartered in Jacksonville, Florida, with additional offices in New York and Omaha, Nebraska. We offer an up-beat and supportive environment for a new team-member who brings a positive attitude, reliable work habits, attention to detail and an interest in learning. Our employees consistently describe Stillwater as a great company with great people where honesty and integrity are high priorities. Coaching and development, recognition and growth opportunities are some of the benefits of working in our small team environment.

The Processing and Support Representative will confirm, endorse, service and support internal and external property insurance customers. This is an in-office position, Monday through Friday, 8:00am to 5:00pm located in our Jacksonville, Florida headquarters.

Key Responsibilities

• Process customer-initiated requests
• Process deductible changes and cancellations
• Add, edit, and remove mortgage lender information
• Prepare evidence of insurance documents
• Act on vacancy and foreclosure notifications
• Research undefined inquiries
• Communicate with insureds and agents
• Provide exceptional service

QUALIFICATIONS:

• High School diploma or GED
• Working knowledge of Microsoft Outlook and Excel
• Excellent verbal and written communication skills
• Strong organizational skills
• Previous property and casualty experience preferred

Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.

Offer for employment contingent upon the acceptable responses from both a background investigation and a pre-employment drug screen.