Processing and Support Representative - Jacksonville, FL

Stillwater Insurance Group; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Stillwater Insurance Group is seeking a Processing and Support Representative for our Jacksonville, FL headquarters. This in-office role supports customers by processing requests, changes, and documentation while ensuring accuracy and service quality.

You will handle mortgage lender data, evidence of insurance, and notifications related to vacancies or foreclosures, collaborating with insureds and agents to resolve inquiries and provide dependable service.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills.
• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.

Responsibilities

• Process customer-initiated requests.
• Process deductible changes and cancellations.
• Add, edit, and remove mortgage lender information.
• Prepare evidence of insurance documents.
• Act on vacancy and foreclosure notifications.
• Research undefined inquiries.
• Communicate with insureds and agents.
• Provide exceptional service.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Education

High School diploma or GED

Tools

Microsoft Outlook

Excel

Job description

Join our collaborative team where effort and work ethic get noticed. Enjoy a positive, friendly, energetic work environment with accessible leadership, where you will have the opportunity to learn the insurance industry and valuable skills while we invest in your future career with us.

Why Stillwater?

Stillwater Insurance Group is a mid-sized national insurance provider offering a variety of home, auto and commercial insurance products in 50 states. We are headquartered in Jacksonville, Florida, with additional offices in New York and Omaha, Nebraska. We offer an up-beat and supportive environment for a new team-member who brings a positive attitude, reliable work habits, attention to detail and an interest in learning. Our employees consistently describe Stillwater as a great company with great people where honesty and integrity are high priorities. Coaching and development, recognition and growth opportunities are some of the benefits of working in our small team environment.

Processing and Support Representative

This is an in-office position, Monday through Friday, 8:00am to 5:00pm located in our Jacksonville, Florida headquarters.

Key Responsibilities

• Process customer-initiated requests
• Process deductible changes and cancellations
• Add, edit, and remove mortgage lender information
• Prepare evidence of insurance documents
• Act on vacancy and foreclosure notifications
• Research undefined inquiries
• Communicate with insureds and agents
• Provide exceptional service

Qualifications

• High School diploma or GED
• Working knowledge of Microsoft Outlook and Excel
• Excellent customer service skills.
• Excellent verbal and written communication skills
• Strong organizational skills
• Previous property and casualty experience preferred

Offer for employment contingent upon the acceptable responses from both a background investigation and a pre-employment drug screen.

Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.