Insurance Customer Experience Specialist | Flexible

State Farm; Alexandria (VA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Team Member position with Stephanie Hernandez at State Farm Agent is seeking a customer-focused representative to assist clients with policy information, changes, and claims processing. You will maintain accurate records and contribute to a friendly, responsive service culture within the agency.

Ideal candidates bring strong communication and multitasking abilities, plus prior customer service experience.

Qualifications

• Clear communication and interpersonal abilities.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Job description

State Farm Agent Team Member position with Stephanie Hernandez at State Farm Agent is seeking a customer-focused representative to assist clients with policy information, changes, and claims processing. You will maintain accurate records and contribute to a friendly, responsive service culture within the agency.

Ideal candidates bring strong communication and multitasking abilities, plus prior customer service experience.