Insurance Payments & Policy Care Specialist

National Life Group; Addison (TX); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Tuition sponsorship

Paid time off

Community service hours

Diversity culture

Job summary

National Life Group is hiring for a Payment Center Customer Service Rep in Addison, TX. You will assist customers with payment-related inquiries, process transactions, and navigate multiple systems to ensure accurate service.

The role requires solving complex questions and maintaining high-quality support in a fast-paced environment. The position emphasizes cross-team collaboration, product knowledge of life and annuity policies, and delivering first-call resolution while upholding company

Qualifications

• Associates degree or higher (preferred)
• 2+ years of professional work experience interacting with customers
• Basic ability to read and interpret information
• Perform arithmetic, ratios, rates and percentages

Responsibilities

• Identifies, understands, and interprets customer needs, responding to questions from a diverse group of agents, policyholders, and customers in a high-volume inbound call environment, and resolves issues with quality customer service.

Education

Associates degree or higher

Tools

Mainframe

CRM

SalesForce

Five9

Job description

National Life Group is hiring for a Payment Center Customer Service Rep in Addison, TX. You will assist customers with payment-related inquiries, process transactions, and navigate multiple systems to ensure accurate service.

The role requires solving complex questions and maintaining high-quality support in a fast-paced environment. The position emphasizes cross-team collaboration, product knowledge of life and annuity policies, and delivering first-call resolution while upholding company