Payment Center Leader: Finance Ops & Team Growth

Nationallifeinsurancecompany; Addison (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

National Life Group in Addison, TX seeks a dynamic Manager, Payment Center to lead a cross-functional team responsible for posting payments and precise accounting on customer policies. The role emphasizes data-driven process improvements, risk-aware operations, and collaboration with Treasury, Hedging, and other groups to drive service excellence.

The onsite schedule requires four core days per week (Mon-Thu) with flexibility noted by management.

Qualifications

• Bachelor’s degree with 8+ years of related work experience, OR an advanced degree with 5+ years of related experience, OR 12+ years of total equivalent work experience
• Leadership skills in setting and communicating vision, purpose, and goals, and leading a high-performing team
• Demonstrated strength in building effective teams and developing direct reports
• Unwavering customer focus with a keen appreciation for the needs and interests of our distribution partners and buying customers
• Excellent problem-solving skills and critical thinking; ability to anticipate challenges, break down barriers, and identify and execute solutions that achieve organizational goals
• Demonstrated ability to empower, influence, and make connections between diverse sets of individuals
• Top-notch communication and interpersonal skills, with the ability to articulate complex concepts and influence stakeholders at all levels of the organization
• Exercises tact, discretion, and good judgment while working under pressure to get things done quickly and effectively through others
• Organized with excellent time-management skills, including consistent follow-up and follow-through
• Demonstrated effectiveness in a collaborative work environment
• Ability to successfully pass a background check
• Preferred Qualifications: Bachelor’s degree in a related field
• Experience in the life and annuity industry
• Banking or accounting experience
• Prior experience leading a payment processing, cash application, or financial operations team

Responsibilities

• Staffing, training, employee development, goal setting, and performance management of the department; foster a culture of excellence and high performance by providing advanced coaching and development opportunities to team members
• Develop and maintain productivity and quality metrics to inspire superior team performance and service standards, identify and implement continuous improvement initiatives, and provide regular feedback and coaching to team members
• Collaborate with a wide variety of internal and external customers to effectively deliver exemplary service, drive operational excellence, and address the root cause of service issues
• Ensure that payment transactions and customer requests are processed in good order, and that both customer and company financial resources are properly handled in accordance with audit, fraud prevention, and regulatory standards
• Ensure the business area follows established processes and controls; monitor and maintain compliance-based requirements
• Maintain a deep and comprehensive knowledge of our products, services, systems, business processes, and key partners (internal and external) to ensure top-tier operational efficiency
• Address high-priority customer and agent inquiries with urgency and efficiency, ensuring their needs are met and exceeded
• All other duties as assigned

Skills

Leadership

Team development

Communication

Public speaking

Problem solving

Education

Bachelor’s degree

Advanced degree

Job description

National Life Group in Addison, TX seeks a dynamic Manager, Payment Center to lead a cross-functional team responsible for posting payments and precise accounting on customer policies. The role emphasizes data-driven process improvements, risk-aware operations, and collaboration with Treasury, Hedging, and other groups to drive service excellence.

The onsite schedule requires four core days per week (Mon-Thu) with flexibility noted by management.