Bilingual Contact Center Specialist (Spanish)

National Life Group; Addison (TX); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

Flexible and customizable benefits starting day one

401(k) eligibility

Paid time off including vacation and sick leave

Job summary

National Life Group is seeking a Contact Center Service Specialist who is bilingual in Spanish and English. In this role, you'll assist customers with their life and annuity policies while working in a collaborative environment. The position requires a commitment to excellent customer service and problem-solving skills.

This is an onsite position based in Addison, Texas, requiring four days a week in the office. Competitive hourly pay ranges from $17 to $26.

Qualifications

• 2+ years of professional experience interacting with customers.
• Passion for a cause-driven culture.
• Ability to pass a background check.

Responsibilities

• Work with customers to ensure a positive experience.
• Provide information and solve customer issues.
• Collaborate with the team to achieve results.

Skills

Bilingual in Spanish and English

Exceptional customer service

Strong communication skills

Problem-solving abilities

Multi-tasking in fast-paced environment

Education

Associate’s degree or higher

Tools

MS Office

Job description

National Life Group is seeking a Contact Center Service Specialist who is bilingual in Spanish and English. In this role, you'll assist customers with their life and annuity policies while working in a collaborative environment. The position requires a commitment to excellent customer service and problem-solving skills.

This is an onsite position based in Addison, Texas, requiring four days a week in the office. Competitive hourly pay ranges from $17 to $26.