Insurance Ops Quality Auditor & Process Improver

Horace Mann - Agent Opportunities; Plano (TX); On-site; USD 50,000 - 63,000; Full time

Job summary

Horace Mann seeks an Insurance Operations Quality Assurance Specialist to enhance quality, accuracy, and continuous improvement across Supplemental & Group operations. You'll review work for accuracy and compliance, and provide feedback to boost service quality.

The role spans Customer Service, New Business, Underwriting, and Policy Services, with emphasis on root-cause analysis and actionable improvements. Strong analytical and collaborative skills are essential.

Qualifications

• High School Diploma or GED required.
• Strong attention to detail with a commitment to accuracy and quality.
• Strong analytical, organizational, and problem-solving skills.
• Effective written and verbal communication abilities.
• Ability to review information objectively and apply procedures.
• Ability to manage multiple priorities and deadlines.
• Ability to work independently while collaborating with teams.

Responsibilities

• Quality Auditing & Review: conduct daily quality audits and document findings.
• Analysis & Continuous Improvement: identify trends and improvement opportunities.
• Reporting & Feedback: provide leadership with audit findings and performance insights.
• Quality Program Support: assist with development and refinement of audit programs.

Skills

Quality assurance

Auditing

Attention to detail

Analytical thinking

Root-cause identification

Process improvement

Organization

Prioritization

Communication

Collaboration

Education

High School Diploma or GED

Job description

Horace Mann seeks an Insurance Operations Quality Assurance Specialist to enhance quality, accuracy, and continuous improvement across Supplemental & Group operations. You'll review work for accuracy and compliance, and provide feedback to boost service quality.

The role spans Customer Service, New Business, Underwriting, and Policy Services, with emphasis on root-cause analysis and actionable improvements. Strong analytical and collaborative skills are essential.