Elevate Insurance Operations: QA Analyst

Horace Mann; Plano (TX); On-site; USD 50,000 - 63,000; Full time

Job summary

Horace Mann is seeking an Insurance Operations Quality Assurance Specialist to support quality, accuracy, and continuous improvement across our Supplemental & Group operations. You will review operational work for accuracy and compliance, identify opportunities for improvement, and provide feedback to help teams deliver high-quality service.

This role spans Customer Service, New Business, Underwriting, and Policy Services.

Qualifications

• Strong attention to detail with a commitment to accuracy and quality.
• Analytical, organizational, and problem-solving abilities.
• Effective written and verbal communication.
• Ability to review information objectively and apply procedures.

Responsibilities

• Conduct daily quality audits for assigned departments.
• Evaluate work for accuracy, completeness, and compliance.
• Document audit findings and results in Quality Audit databases.
• Identify trends and opportunities for improvement across operations.
• Partner with leaders to recommend corrective actions.

Skills

Attention to detail

Analytical thinking

Organizational skills

Problem solving

Written communication

Verbal communication

Multitasking

Independent work

Collaborating with teams

Education

High School Diploma or GED

Job description

Horace Mann is seeking an Insurance Operations Quality Assurance Specialist to support quality, accuracy, and continuous improvement across our Supplemental & Group operations. You will review operational work for accuracy and compliance, identify opportunities for improvement, and provide feedback to help teams deliver high-quality service.

This role spans Customer Service, New Business, Underwriting, and Policy Services.