Insurance Operations Quality Assurance Analyst

Horace Mann; Plano (TX); On-site; USD 50,000 - 63,000; Full time

Job summary

Horace Mann is seeking an Insurance Operations Quality Assurance Specialist to support quality, accuracy, and continuous improvement across our Supplemental & Group operations. You will review operational work for accuracy and compliance, identify trends and opportunities for improvement, and provide feedback that helps our teams deliver high-quality service.

In this role you will collaborate with Customer Service, New Business, Underwriting, and Policy Services to strengthen performance, build

Qualifications

• Proven ability to perform quality audits and ensure regulatory compliance.
• Experience applying quality standards across multiple operational areas.
• Strong analytical and problem-solving skills to identify root causes.

Responsibilities

• Conduct daily quality audits for assigned departments.
• Evaluate work for accuracy, completeness and compliance with policies.
• Document audit findings in Quality Audit databases and communicate results.
• Identify trends and opportunities for improvement with operational leaders.
• Provide timely feedback to leadership and support quality program initiatives.

Skills

Quality assurance

Auditing

Attention to detail

Analytical thinking

Root-cause analysis

Process improvement

Organization

Communication

Collaboration

Prioritization

Education

High School Diploma or GED

Tools

Quality databases

Reporting tools

Operational systems

Job description

Horace Mann is seeking an Insurance Operations Quality Assurance Specialist to support quality, accuracy, and continuous improvement across our Supplemental & Group operations. You will review operational work for accuracy and compliance, identify trends and opportunities for improvement, and provide feedback that helps our teams deliver high-quality service.

In this role you will collaborate with Customer Service, New Business, Underwriting, and Policy Services to strengthen performance, build