Insurance Operations Tech Lead - Process & Training

UAN Allied World National Assurance Company in; Farmington (CT); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

401(k) matching

Group term life insurance

Job summary

UAN Allied World National Assurance Company in Farmington, CT is seeking a Technical Lead for North American Insurance Operations (Finance). The role acts as a subject matter expert, establishing centralized form repositories, documenting workflows, and guiding production underwriters while aligning with enterprise processes.

You will review daily procedures to boost productivity, train staff, and collaborate with Insurance and Business Operations teams.

Qualifications

• Bachelor's degree or relevant years in the industry
• Knowledge of insurance and experience with internal customers
• Risk Management degree and/or Professional Insurance designation preferred
• Strong demonstrated negotiation and influencing skills
• Strong organizational skills and ability to function independently
• Windows-based systems
• Microsoft Word and Excel

Responsibilities

• Gain deep understanding of Product Set including form set by related regulatory and compliance requirements
• Establish centralized repository of forms for team members
• Document workflows, create and maintain process maps and training materials
• Serve as Subject Matter Expert for system testing and projects related to the line of business
• Review daily team procedures for opportunities to increase productivity and efficiency metrics
• Provide training sessions, process documentation and workflow updates
• Participate in Technical Lead Work stream Project to define common processes and procedures for the enterprise
• Initiate cross training opportunities between teams
• Work collaboratively with Insurance and Business Operations team members
• Contribute to the Allied World Target Operating Model Initiative
• Participate in Allied World Learning and Development Opportunities (online, in-person, and group training sessions)
• Engage in AW Connect Conversations with meaningful, measurable and personal goals
• Perform Account Coordinator duties as necessary

Skills

Negotiation

Influencing

Organizational skills

Independent work

Windows-based systems

Microsoft Word

Microsoft Excel

Education

Bachelor's degree or relevant years in the industry

Risk Management degree

Professional Insurance designation

Tools

Windows-based systems

Microsoft Word

Microsoft Excel

Job description

UAN Allied World National Assurance Company in Farmington, CT is seeking a Technical Lead for North American Insurance Operations (Finance). The role acts as a subject matter expert, establishing centralized form repositories, documenting workflows, and guiding production underwriters while aligning with enterprise processes.

You will review daily procedures to boost productivity, train staff, and collaborate with Insurance and Business Operations teams.