Insurance Operations Specialist

Volvo Group; Greensboro (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Generous paid time off

Competitive retirement savings plans

Professional development through Volvo

Job summary

Volvo Group in Greensboro, NC is seeking an Insurance Operations Specialist to support Volvo Insurance Services and VFS with servicing, compliance, reporting, data analysis, and vendor management. You will build Power BI dashboards, monitor KPIs, and collaborate across Risk, Legal, Finance, and Sales to improve service quality.

The role is on-site with a US Manager, Insurance Operations and Account Management, offering a competitive base pay and benefits package within a global, safety-focused

Qualifications

• Bachelor's degree in business, finance, insurance, data analytics, or related field.
• 3+ years in commercial insurance or insurance operations or financial services.
• Active P/C license preferred; ability to obtain licensing.
• Bilingual in Spanish & English is a plus.
• Experience with AMS360 or similar systems preferred.
• Occasional travel may be required.

Responsibilities

• Handle insurance exceptions with agents, dealers, customers and internal teams.
• Respond to questions, resolve coverage issues, document deductible exceptions within authority.
• Manage insurance tracking vendor relationships and data quality.
• Develop Power BI dashboards and recurring/ad hoc reports for KPIs and trends.
• Analyze operational data to identify root causes and improvement opportunities.
• Process insurance transactions and documentation (quotes, billing, policy changes, renewals).
• Maintain compliant electronic files per regulatory and carrier guidelines.
• Build relationships with customers, dealers, agents, vendors and cross‑functional teams.
• Support sales goals and accounts receivable activities.

Skills

Power BI

Excel

Data analytics

Analytical skills

Communication

Education

Bachelor's degree in business/finance/insurance/data analytics

Tools

AMS360

Insurance tracking platform

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The Insurance Operations Specialist supports the day-to-day operations of Volvo Insurance Services (VIS) and insurance tracking activities for Volvo Financial Services (VFS). This role combines insurance servicing, compliance monitoring, reporting, data analysis, and vendor management to help reduce risk, improve customer and dealer experiences, and drive operational excellence. Using tools such as Power BI and operational reporting, the specialist identifies trends, resolves exceptions, and recommends practical solutions that enhance service quality and business performance. The specialist collaborates closely with customers, dealers, insurance partners, vendors, and cross-functional teams across Risk, Credit, Collections, Legal, Finance, Remarketing, and Syndication.

This position is part of an on-site team in Greensboro, NC reporting to the US Manager, Insurance Operations and Account Management.

Core Responsibilities:

• Work insurance exceptions by partnering with agents, dealers, customers, and internal teams to obtain and maintain compliant coverage for vehicles and equipment in insurance default.
• Respond to insurance-related questions, resolve complex coverage issues, approve and document deductible exceptions within authority limits, and negotiate exception requests with customers and Risk.
• Manage the insurance tracking vendor relationship, including service performance, issue resolution, data quality, regular communication, and continuous improvement.
• Monitor insurance tracking activity, expiring coverage, certificates, and exposed assets; take proactive action to reduce portfolio risk and ensure timely resolution.
• Develop and maintain Power BI dashboards and recurring or ad hoc reports that track KPIs, trends, exceptions, turnaround times, portfolio exposure, vendor performance, and compliance.
• Analyze operational data to identify root causes, emerging risks, process gaps, and improvement opportunities; present clear findings and recommendations to leadership and business partners.
• Process and review insurance transactions and documentation, including quotes, new business, billing, policy changes, endorsements, renewals, cancellations, applications, certificates, and proposals.
• Maintain accurate and compliant electronic files while following company standards, regulatory requirements, carrier guidelines, established workflows, and record-retention expectations.
• Build strong relationships with customers, dealers, agents, carriers, vendors, sales colleagues, and cross-functional teams to resolve issues and support business objectives.
• Use creative and critical thinking to improve procedures, controls, reporting, training, customer experience, and automation opportunities.
• Provide responsive customer service through approved communication channels and ensure assigned transactions, inquiries, and follow-up activities are completed accurately and on time.
• Support sales goals, accounts receivable activities, special projects, and other responsibilities as assigned

Who are you?

Education and Experience Required:

• Bachelor's degree in business, finance, insurance, data analytics, or a related field, or equivalent relevant work experience.
• Three or more years of experience in commercial insurance, insurance operations, financial services, customer service, collections, collateral administration, or a related field. Trucking, construction equipment, dealership, or captive finance experience is a plus.
• Active Property and Casualty insurance license preferred; ability to obtain and maintain licensing may be required based on assigned responsibilities.
• Experience with an agency management system such as AMS360, an insurance tracking platform, or comparable operational systems preferred.
• Advanced insurance designations such as CPCU, CIC, or ARM are a plus.
• Bilingual proficiency in Spanish and English is a plus.
• Occasional travel may be required

Preferred Skills:

• Advanced proficiency in Power BI, Excel, and Microsoft Office, with the ability to analyze large data sets, develop dashboards and reports, identify trends, define KPIs, and translate data into actionable business insights.
• Strong analytical and problem-solving skills with the ability to gather, interpret, and present data effectively to both technical and non-technical audiences, identify root causes, and recommend practical solutions.
• Demonstrated attention to detail and commitment to data quality, documentation, compliance, and process improvement.
• Excellent relationship-building and communication skills, with the ability to collaborate effectively across customers, dealers, agents, vendors, carriers, and internal stakeholders.
• Self-motivated and adaptable, with strong organizational skills, the ability to manage multiple priorities, meet deadlines, and handle sensitive information with discretion and integrity.
• Customer-focused mindset with a commitment to delivering high-quality service while maintaining accuracy, compliance, and operational excellence.
• Quick learner with the ability to adopt new technologies, reporting platforms, and workflow tools in a fast-paced, evolving environment.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

What's in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $54,000.00 - $66,000.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

At Volvo Group, we are committed to shaping the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered inGothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.